Assistant Front Officer Manager

Company Name: Kempinski Hotels
Location: UAE

Assistant Front Office Manager

Assisting the Front Office Manager in leading and managing all sections of the Front Office Department in order to ensure the highest standards of service in accordance with the policies, procedures and Kempinski Standards.

They are also responsible for up selling rooms to maximize the room revenue. They are scheduled to work on a different shift than the Front Office Manager, their job responsibilities are the extension of the Front Office Manager’s responsibilities to ensure continuity and maintenance of standards.

Kempinski Hotel Mall of the Emirates

A luxurious alpine retreat in the heart of the desert, Kempinski Hotel Mall of the Emirates is a landmark Dubai hotel and one of Kempinski’s most unique city properties. It combines exciting shopping, entertainment and dining options with lavish accommodation, including 15 spacious but cozy ski chalets overlooking Ski Dubai.

Key Responsibilities

• Direct front office operation such as checking in, checking out and providing guest assistance whilst ensuring compliance with all front office policies, procedures, standards and focus on guest’s satisfaction and needs.
• Participate in the development, implementation and review of the policies, procedures, practices and standards.
• Select, train, develop, schedules and manage the performance of direct subordinates to ensure the efficient running of front office operations.
• Maximize hotel revenue by controlling room inventory, group blocking, packages, up selling.
• Maintain high visibility during peak period in order to ensure smooth running of operations, promote good public relations, take corrective actions and handle customers’ complaints to ensure their satisfaction.
• Greet VIP guests upon their arrival and escort them to their room. Establish good rapport and offer assistance for the duration of their stay.
• Coordinate front office duties with various departments such as Executive Office, Housekeeping, Sales and Marketing, Engineering and Security to ensure that all guests are given friendly and caring service from their arrival until their departure according to Kempinski Standards in a safe and secure environment.
• Identify training needs, plans training activities and oversee their implementation for all front office sections. Follows up to ensure compliance and efficiency of training activities.
• Assist in the preparation of the annual budget and manning guide and manage within
• budgetary guidelines.
• Keep abreast of all emergency procedures, hotel promotions, product knowledge, VIP arrivals, upcoming events and brief direct subordinates accordingly so that all front office staff are able to answer guest requests and questions.
• Accomplish a set of administrative duties such as leading and attending meeting, writing reports and memos and other specific duties related to the job function.
• Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

Competencies

• 3 Years Experience in Front office management in 5 Star Luxury Hotel Chain is required.
• Have strong verbal and written English skills as well as advance knowledge of Opera
• Proficiency in Microsoft Office (Word, Excel and PowerPoint) and Basic knowledge of Micros.
• Fluency in English (Written and Spoken)
• Ability to work independently, thrive under pressure in challenging circumstances and come up with proactive, rational solutions.
• Very strong individual to lead a huge diverse team

Additional knowledge of foreign language is an advantage

About Kempinski

Hoteliers since 1897, Kempinski have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of its European heritage.

Organization

Kempinski Hotel Mall of the Emirates Dubai

Primary Location

United Arab Emirates-Dubai

Job Type

Regular

Job Level

Manager/Senior Specialist

Schedule

Full-time

Shift

Rotating

Job Posting

Sep 20, 2019

Unposting Date

Ongoing

• Seniority level

  Entry level

• Employment type

  Full-time

• Job function

  ManagementManufacturing

• Industries

  RetailLeisure, Travel & TourismHospitality