CMO Customer Service Representative (CSR) - Toronto, ON. - Canada

Location: Mississauga, ON
Company Name: Doka
Beschäftigungsfeld
Summary of Position
The CMO - Customer Service Representative will assist in the administration of the daily work of the Operations Department including assisting the Operations Manager with month end closing duties. This role report to the Operations Manager. He/she will collaborate with the Sales team to handle all aspects of servicing accounts. This includes but is not limited to order processing and invoicing, inventory management/control, processing returns, voids, branch office and equipment logistics, yard operations.
Responsibilities
Manages and maintains all aspects of customer accounts and the order process including order placement, order entry, follow up, price verification and product inquiries, using an in house order processing system;
Communicates with customers/sales personnel regarding product availability, delivery dates, order cancellations, and order status via phone, fax and email in a fast-paced environment;
Connects on a daily basis with all levels of staff in all departments (Sales, Engineering, Operations, Finance) and Yard personnel etc. to ensure customer needs are met;
Able to effectively handle a high volume of calls and respond to inquiries or resolve issues in a timely manner;
Timely communicate issues that affect the original order status;
Accurately handles pricing, order entry billing and credit requests on a timely basis;
Identifies and researches any order processing system inaccuracies, recommends solutions and takes action ensuring corrective measures are immediately implemented;
Manages the back order process and consistently ensures that back orders have been satisfied;
Identifies insufficient inventory and notifies logistics/operations personnel to ensure the procurement and equipment transfer process begins immediately;
Reviews order confirmations to confirm accurate billing;
Consistently quotes the correct custom item cost price and list price to both the customer and salesperson;
Confirms freight costs are added to all orders except customer pick up orders.
Other Responsibilities/Peripheral Functions
Handles special projects as assigned including participating in company committees/teams;
Works flexible, additional hours as required;
Continually builds on personal product knowledge;
Assists in ensuring safe working practices and environment;
Complies with all corporate policies and business practices. Anforderungen
Qualifications/Technical Proficiency
High School Graduate;
Associate Degree in Business or related field a plus;
1-3 years related experience (customer service, business administration, or logistics preferred);
Possesses strong problem resolution skills;
Strong interpersonal, communication, organization and follow-up skills along with a strong numerical aptitude required;
Effectively manages multiple tasks and handles all responsibilities with a strong sense of urgency;
Able to manage time effectively, take initiative, manage and adjust priorities;
Excellent communication skills including an excellent command of English (speaking, reading, writing);

Qualitative abilities including strong analytical skills, technical proficiency and effective problem solving skills;

Proficient using Microsoft Office applications;

Willing and able to learn new products, concepts and techniques and computer software programs;
Team player able to work independently in a results-driven, fast-paced environment.

Problem Solving
This position requires the ability to support the branch office and serve as a liaison to the customers and sales personnel resolving issues at times on short notice with minimal information.
Communication
Extensive daily interaction with colleagues, management and customers. Consistently delivers high standards of customer service and communicates effectively.
Mental Effort
This position requires the ability to think strategically. Position requires the ability to work in a fast-paced environment and the ability to be organized and manage time to meet deadlines.
Working Conditions
Working conditions is in an office environment: dry, cool, and well lit. Noisy at times.

If you have a passion to lead and develop others in this exciting new role, we look forward to receiving your application!
This competition will be used to hire more than one candidate. This position will close to external applicants as of September 30, 2019 at 4:00PM Toronto time.
Candidates must be legally authorized to work for any employer in Canada. Doka Canada is not considering applications from outside of Canada unless the candidate currently holds permanent residency status and was already planning to relocate to Canada at their own cost and as quickly as possible.
Doka is an Equal Opportunity Employer. A company of the Ubdasch Group.