Customer Relation officer (Female)

Location: Lahore
Company Name: Tracking World (Pvt) Ltd.

• Answer incoming calls and respond to customer’s emails
• Management and resolve customer complaints
• Identify and escalate issues to supervisors
• Provide product and service information to customers
• Research required information using available resources
• Research, identify, and resolve customer complaints using applicable software
• Process orders, forms, and application
• Route calls to appropriate resources
• Document all call information according to standard operating procedures
• Recognize, document, and alert the management team of trends in customer calls
• Follow up customer calls where necessary
• Complete call logs and reports
• Other duties as assigned

Job Type: Full-time

Salary: Rs15,000.00 to Rs18,000.00 /month

Experience:

• customer handling + call center: 1 year (Preferred)