Customer Service Liaison - CX - Austrailia

Location: Sydney NSW
Company Name: Feros Care

• Beach front office based in Coolangatta
• Full time position
• Lead us towards best practice and continuous improvement!

Want to work in an industry where you can continue your career but with a sense of purpose and accomplishment?

Provide exceptional customer service in a forward-thinking, non-traditional organisation that is shaking up the aged and disability care industries.

• Join an multi-award winning, not-for-profit organisation
• Full time, fixed-term contract
• Enjoy the benefits of salary packaging and more!

We are on the hunt for our next Customer Service superstar to join our team. Someone who thrives in a dynamic contact centre environment and enjoys helping clients over the phone. We need an efficient problem solver who has exceptional customer service and communication skills to provide a friendly, empathetic and positive experience to our clients.

What will you be doing?

• Handling high-volume of inbound calls
• Booking services and actioning variations to pre-existing services
• Administratively assisting field managers
• Updating client information
• Meeting critical deadlines and KPIs associated within a busy contact centre environment

About you:

• Customer-focused

• Enjoy solving problems with a high attention to detail
• Calm and steady in times of peak traffic
• Previous experience working within a contact or call centre
• Strong communication skills (written, verbal and listening) with highly developed telephone etiquette
• A team player with experience in a fast-paced team environment

• You will have a high level of computer literacy (word processing, spreadsheets and databases)

Flexibility is imperative in this position as you will work across 7 days ranging from 6am to 10pm. This is a full time, 12 month fixed term contract.

For brownie points:

• Certification in administration or similar

• Experience working within the aged care industry

Work perks:

• Be part of an organisation who’s shaking up the aged care industry
• Free access to health and wellness centres

• Keeping health and wellbeing at the top of mind, take advantage of our Employee Assistance Program
• Salary packaging
• Truly fun, flexible and supportive work environment – we walk the talk
• A chance to be recognised and rewarded
• Plus, meaningful experiences where you know you are making a positive impact in the local community every day – from where you’d rather be…

We encourage people with disability, lived experience of disability,Aboriginal and Torres Strait Islanders and people from culturally diverse backgrounds to apply for this role.

When successful, you will be required to undertake a criminal records check in accordance with legislation and have the right to work in Australia.

For more information about this role please see the attached position description.

To apply online, please click on the appropriate link below. Alternatively, for a confidential discussion, please contact Ella McMillan on 07 5669 0559, quoting Ref No. 873666.