Customer Service Officer - Fixed Term - Austrailia

Location: Frankston VIC
Company Name: Sika Corporation

We are currently seeking a highly motivated Customer Service Officer to join our Admixture Department located in KEYSBOROUGH, VICTORIA.

Job Requirements

ABOUT THE ROLE
We are currently seeking a highly motivated Customer Service Officer to join our Admixture Department located in KEYSBOROUGH, VICTORIA.

Reporting directly to the Customer Services Admixture Team Leader you will be required to provide a high level of Customer Service, ensuring that orders are processed promptly and accurately.

This is a 10 Month Fixed Term Maternity Leave Coverage Role (with possible extension upon review)

Previous Call Centre or Technical Helpline Experience is ESSENTIAL.

WHAT DUTIES ARE INVOLVED?

• Coordinate Admixture Delivery run as per schedule and ensure that all relevant documentation is retained and invoiced promptly.
• Monitor Orders Email and action incoming orders / enquiries as required
• Assist customers with order taking, pricing enquiries, product enquiries, stock availability and forward orders.
• Liaise with freight providers for delivery status on orders and proof of delivery (POD’s).
• Liaise with Branch Logistics and Customers to process Back Orders and non-collected orders
• Liaise with Branch Logistics for Stock Replenishment, Branch to Branches and Manufacturing.
• Provide support to Sales Representatives in relation to customer enquiries, samples, orders, etc.
• Ensure accounting records are kept and filed properly to satisfy statutory and audit requirements.
• Ensure all invoices are processed accordingly

ABOUT YOU

To be successful within this role, you will have:

• Minimum 12 months experience within a high level Customer Service / Support environment.
• A strong understanding of Customer Service principles
• Be self-motivated, quick leaner, with a can do attitude
• Excellent interpersonal / communication skills and attention to detail
• Excellent computer skills / administrative skills

WHO IS SIKA AUSTRALIA?
Sika Australia is a well-established industry leader in the manufacturing of construction chemicals servicing Construction, Industry, Marine & Mining divisions across Australia. We are a Global Organisation with subsidiaries in over 100 countries around the world, we manufacture in over 200 factories with over 20,000 employees & an expanding team across Australia.

WHY JOIN THE SIKA AUSTRALIA TEAM?

• We offer a supportive working environment with a strong, positive company culture
• We invest in our employees – you will be provided with all relevant training and development
• Employee Benefits Program

Please click on the “Apply Now” button and attach a copy of your Resume.

We thank you in advance for your application, however only shortlisted candidates will be contacted. Applicants must have valid AU working rights

Successful applicants will be required to undergo a Pre-Employment Medical including a drug and alcohol screen.

Sika Australia is proud to be an Equal Employment Opportunity employer.
We value and seek diversity in our workforce.

Job ID

7618BR

Contract Type

Temporary

Job Category

Customer Service