Customer Support Planner - UAE

Location: Dubai
Company Name: GE Aviation

Role Summary:

The On Wing Customer Support Planner will be responsible for key functional, business, and
company objectives. In this role, you will manage complex issues affecting Customer and the
business, be involved in long-term planning, and contribute to the overall business strategy. You
will work with the larger OWS team (including headquarters), as well as a cross-functional team
from other divisions/organizations.

Essential Responsibilities:

Manage Customer Workscope requests from Inquiry to Invoice, which
includes:

• Work with the Customer to schedule work to meet
  Operational requirements
• Identify Parts, Consumables, PPE, Tooling, Equipment
  and Facility required to perform a specific
  Workscope.
• Allocate suitably qualified OWS Technicians to ensure Customer requests are
  fulfilled
• Liaise with Customer / on site GE personnel (FSE, CPM etc.) for all logistical
  needs (Parts,
  Tooling, Security badges, Facility, Cranage etc.)
• Plan large, first-time workscopes;
  serve as a key advisor to the larger team on new workscopes
• Co-ordinate the
  Ordering / Shipping / Receiving of Material and Tooling
• Invoicing to meet financial
  targets
  Primary Point of Contact for OWS – Customer relations
• Review and monitor costs
  associated with Workscopes to achieve Margin targets
• Develop Team culture and
  foster an environment for continuous improvement
• Promote compliance to Quality,
  EHS and Integrity requirements

Qualifications/Requirements:

• Apprenticeship / Degree / Diploma in Aeronautical Engineering
• Minimum of
  5 years of Aviation Industry experience
• Knowledge of EASA Part 145, GCAA
  CAR145 and FAA FAR 145 requirements
• Able to read, navigate and understand
  Technical Manuals such as IPC, AMM and ESM
  

Desired Characteristics:

• Experience working with or for OWS
• Experience as an OWS
  Technician
• Organized, Clear Thinker and able to multi task
• Strong
  Communicator and ability to influence
• Experienced in dealing face to face with
  Customers (internal and external)
• Work cross functionally with Quality, Engineering,
  Finance and EHS
• Good IT skills

About Us:

GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GE’s mission and deliver for our customers. www.ge.com

Additional Locations:

United Arab Emirates;Dubai;