Customer Support Representative

Location: Karachi
Company Name: GE Solucions

GE Solucions Private Limited is currently looking for an experienced professional Customer Support Specialist - International for its Karachi Office to assist their International customers.

• Handle complaints, provide appropriate solutions and alternatives within the time.
• Identify and assess customers need to achieve satisfaction.
• Resolve customer complaints verbal & non verbal.
• Manage large amount of incoming calls
• Resolve products or services problems by clarifying the customer complaints, determining the cause of the problem.Selecting & explaining the best solution to resolve the problem

Required Skills

• Individual having the ability to read, write, and speaks English fluently with good American or Neutral accent “ONLY”.
• English communication and computer proficiency is required.
• Web savvy individual with in-depth knowledge of the Internet, search engines, and ecommerce
• site functionality
• Strong writing skills and communication skills.
• Proven customer support experience is mandatory.
• Customer orientation and ability to adapt/respond to different types of characters.
• Manages complex transnational or emotional customer situations promptly and professionally.
• Identify and assess customers’ needs to achieve satisfaction.
• Provide accurate, valid and complete information by using the right methods.
• Excellent communication and presentation skills.
• Ability to multi-task, priorities, and manage time effectively.
• Should be able to assure 100% customer satisfaction.
• Communicate timely correspondence back to customers, track and resolving any issues.
• Answer calls professionally and provide information about products and services.
• Maintain healthy relationships with existing customers to retain them.
• Responding to the customer’s queries within the given time frame.

Additional Requirements:

• Online Web store experience preferred with exposure to online store tools such as eBay and Amazon.
• International customer support experience will be favored

More Details

Timings : 05:00 pm to 02:00 am ( Monday-Saturday)

Male and females both can apply

Skill

complaints

Customer Care

Clear Communication Skills

patience

Problem Solving

English

Time managements

Customer Support Skills

Job Details

Industry:

Information Technology

Functional Area:

Client Services & Customer Support

Total Positions:

3 Posts

Job Shift:

First Shift (Day)

Job Type:

Full Time/Permanent

Job Location:

P.E.C.H.S, Karachi, Pakistan

Gender:

No Preference

Age:

18 - 30 Years

Minimum Education:

Intermediate/A-Level

Career Level:

Entry Level

Experience:

Fresh - 1 Year

Apply Before:

Oct 27, 2019

Posting Date:

Sep 28, 2019