Customers Satisfaction Manager - Qatar

Company Name: The Group Securities
Location: Qatar

Responsibility

• Create policies and procedures that optimize the customer experience
•  Review The Group systems and Identify inconsistent user interfaces.
• Work with internal teams to provide feedback on The Group applications based on interactions with clients
• Work with the technical team to report common user issues, suggest improvements and convey important feedback
• Effectively communicate application features and product information for new releases and facilitate their adoption
• Be the voice of the customer and provide internal feedback on how The Group systems can better serve our customers
• Qualification
• University degree
• 5 years with application serve mass number of users
• Experience in data analysis and data/business modeling
• Outstanding communication, presentation and collaboration skills
• Excellent written and verbal communication skills.
• Outstanding skills in development of models and presentations in Excel and PowerPoint, and high proficiency in Word
• For Qatar Residence Only

*Filling out information requires at least one hour. You had better do so in a quiet place. Once the application is successfully done, you will receive an SMS on your mobile number.

• Seniority level

  Mid-Senior level

• Employment type

  Full-time

• Job function

  Information TechnologyDesignBusiness Development

• Industries

  Capital MarketsInformation Technology and ServicesFinancial Services