Company Name: IBM
Location: Turkey
Introduction
The infrastructure running industries likes transportation, energy, insurance, banking or healthcare is quickly changing as the world’s relationship with technology evolves. Companies have more choices than ever before between on-premise, off-premise, or a hybrid approach. Our Infrastructure Specialists are responsible for keeping up with these latest and greatest of these changes and using their expertise to deliver solutions that meet the needs of our customers and products.
Your Role and Responsibilities
Your Role And Responsibilities
The candidate will be expected provide technical support on IBM's leading Security technologies to some of the world’s leading companies, IBM business partners and IBM employees.
Responsibilities Include
Collaborating on complex technical issues to become a subject matter expert in IBM’s Data Security products Providing technical support on IBM's leading data management and security technologies to clients, business partners and IBM employees. Perform complex technical analysis of product issues / problems. Use technical expertise debugging and analysis tools to identify and resolve client usage and software defects Creating technical articles within IBM's support knowledgebase, helping to improve client's self help capabilities and drive a Knowledge Centred Support Model Assist with 24*7 support coverage
We are currently looking for a talented and motivated individual, to provide L2 technical support covering IBM’s Data Security product portfolios
Demonstrate strong leadership, adaptability and innovation;
Strong problem solving skills and professionalism;
Demonstrate strong client relationship management skills with the ability to work effectively in both a team environment and independently;
Have excellent communication skills, both written and oral;
Have excellent analytical skills with ability to recommend viable solutions to technical challenges with minimal supervision and excellent time management skills.
Qualification For This Position
Strong IT skills Excellent communication skills in English, other languages are a plus Ability to learn quickly and understand complex technological issues Excellent team work Passion for client care and client satisfaction Software programming experience Problem determination and decision making skills Operating system administration skill and experience on Unix/Linux & Windows Relational database administration skill and experience on Oracle/DB2/Informix/SQL Server is a plus Database security administration skill and experience on IBM Guardium is a plus Networking skills a plus High level of personal organization
Required Professional and Technical Expertise
At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!
Your Life @ IBM
What matters to you when you’re looking for your next career challenge?
Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.
About IBM
IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.
Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
The infrastructure running industries likes transportation, energy, insurance, banking or healthcare is quickly changing as the world’s relationship with technology evolves. Companies have more choices than ever before between on-premise, off-premise, or a hybrid approach. Our Infrastructure Specialists are responsible for keeping up with these latest and greatest of these changes and using their expertise to deliver solutions that meet the needs of our customers and products.
Your Role and Responsibilities
Your Role And Responsibilities
The candidate will be expected provide technical support on IBM's leading Security technologies to some of the world’s leading companies, IBM business partners and IBM employees.
Responsibilities Include
Demonstrate strong leadership, adaptability and innovation;
Strong problem solving skills and professionalism;
Demonstrate strong client relationship management skills with the ability to work effectively in both a team environment and independently;
Have excellent communication skills, both written and oral;
Have excellent analytical skills with ability to recommend viable solutions to technical challenges with minimal supervision and excellent time management skills.
Qualification For This Position
- N/A
- N/A
At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!
Your Life @ IBM
What matters to you when you’re looking for your next career challenge?
Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.
About IBM
IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.
Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Seniority level
Entry levelEmployment type
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Information TechnologyIndustries
Information Technology and ServicesComputer SoftwareFinancial Services
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