Director of Sales, MICE - UAE

Location: Dubai
Company Name: Sofitel Dubai Wafi

Director of Sales, MICE

Primary Location

: United Arab Emirates-Dubai-Sofitel Dubai Wafi

Employee Status

: Regular

We are far more than a worldwide leader. We are more than 240 000 women and men who share something unique.

Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differences

Yes, we lead the way. But we want to go further, with audacity, with imagination, with passion

SOFITEL DUBAI WAFI

Sofitel Dubai Wafi scheduled to open in the last quarter of 2019, will be Sofitel’s largest property in the Middle East. The hotel will feature 501 luxury guestrooms inclusive of 86 suites and 97 serviced apartments in the heart of Dubai. A variety of trendy restaurants and bars including a contemporary Asian restaurant, a Gastro Pub, a French Brasserie and Patio will bring residents and patrons together to celebrate the French “Joie de Vivre”. Guests will have the option to unwind at the So Spa and outdoor pools with private cabanas or workout in a fully-fledged fitness centre. Business travellers will have access to 1,589 square meter of meeting space including one state-of-the-art ballroom ideal for the most sought after social gatherings.

Part of the Wafi Mall new extension and close to the iconic Raffles Dubai, Sofitel Dubai Wafi will infuse the brand’s essence with capitalizing on a perfect balance of modernism and ancient Egypt reflective of the renowned design elements of Wafi. If you are as excited as we are about connecting hearts and showing your guest passion, join us as the next Heartist – Director of ales, MICE, and help us to make Sofitel Dubai Wafi a truly welcoming destination!

THE POSITION

Responsible of leading, directing and motivating the Sales team to ensure yearly sales budget is achieved and surpassed. Responsible for implementing management standards and quality guidelines in the Department set by the Cluster Director of Sales and Marketing. Assumes responsibility for all activities of the department in the absence of the Cluster DOS.

KEY ROLES & RESPONSIBILITIES

FINANCIAL :

· To assist the Cluster Director of Sales in the preparation of the yearly revenue & expense budget.

· To actively lead the Department’s financial and administrative activities to ensure that yearly revenue budgets are surpassed.

· To assist Cluster DOS, Cluster DOSM and Cluster DRM with accuracy of revenue forecasting with most updated segments and market information.

· Responsible for Room Sales of managed accounts in MICE segment including all group bookings.

ADMINISTRATIVE :

· With the guidance of the Cluster Director of Sales, lead the Sales team’s financial, administrative and operational procedures to ensure the annual revenue and expense budgets are achieved.

· To prepare accurate administration reports such as sales call schedules, sales call reports, month-end and other reports are submitted on time to Cluster Director of Sales.

· To ensure each member of the Sales team is enrolled in Accelerate Program, each is aware of their incentive goals and updated with their monthly achievements.

· To set key performance indicators linked to budget and holding the sales team accountable for results.

· To review performance of the sales team, commending strengths and pointing out areas for improvement.

OPERATIONAL :

· To manage the top producing accounts within the MICE segment ensuring targets are met.

· To conduct sales calls with the team.

· To implement strategies to run the Sales team in an effective and efficient manner.

· To assist Credit Department in following up all outstanding balances of accounts in a timely manner.

· To encourage the sales team to cross sell other AccorHotels properties.

· To ensure the Sales team is responding to all inquiries within 24 hours.

· To organize team building activities to promote team work and camaraderie in the Sales team.

· To ensure the Sales team has great relations with all AccorHotels Global Offices.

· To personally meet and greet all site inspections in the hotel.

· To lead the team in increasing the group conversion ratio of the hotel.

· To be updated of all market trends and consult the Cluster Director of Sales & Marketing for possible actions.

· To be knowledgeable of all fire, health, safety, emergency and security procedures in the hotel.

· To represent the hotel in trade shows, road shows and business trip to build and maintain strong relationships with clients.

· To empower the team to take initiatives in their current roles.

· To constantly guide the Sales team, ensuring they are motivated, inspired and loyal.

· To build trust and team work among team members.

· To assist the Director of Sales & Marketing in recruiting new and developing talents in the team.

· To be a good example to all team members in terms of work & life balance, time management and quality of work.

· To train, coach and develop the team.

· To recognize and celebrate the success of team members in a timely manner.

· To act as Department Head in the absence of the Cluster Director of Sales.

· To implement duties, projects and other assignments assigned by the Cluster Director of Sales, Cluster Director of Sales & Marketing.

PERSONAL ATTRIBUTES

· Excellent understanding of luxury market

· Excellent understanding of all hotel departments

· Professional sales and presentation skills

· Knowledge of basic accounting, math skills and analytical capabilities required.

· Extensive knowledge of sales skills and revenue management

· Ability to assess/evaluate employee’s performance fairly.

· Must have strong interpersonal skills with attention to details

· Strong written and verbal communication skills

· A leader with a positive attitude

· Strategic thinking combined with the ability to move strategy to action

· Problem solving skills

· Managerial / Leadership skills

· Self-motivated, creative and confident, with a highly energetic personality

· Creative, independent, and manages stress gracefully

· Ability to meet deadlines consistently

· Pro-active and taking initiative

· Must be organized and ability to work and follow systems and procedures

· Must be adaptable to change of strategy, ideas, systems etc.

· Must be guest service oriented

· Proficiency in organizational planning with the ability to multi-task

EXPERIENCE& QUALIFICATIONS

· Minimum 5 years experience in a sales position, preferably at an international 5 star hotel

· Degree/Diploma in Hotel Management / Business Administration

· Strong knowledge of Opera & Microsoft Office

· Understands the local culture and have worked in the region

· Fluency in English, written and spoken, is preferred

Job Level

: Management / Supervisory

Schedule

: Full-time

Shift

: Day Job

Closing Date

: Ongoing

Job Number:

SDW00044