Field Support Engineer, Advanced - UAE

Location: Dubai
Company Name: Keysight Technologies

Ixia Solutions Group, a Keysight Technologies business provides the industry’s most comprehensive converged IP network validation and network visibility solutions. Equipment manufacturers, service providers, enterprises, and government agencies use Ixia’s solutions to design, verify, and monitor a broad range of wired, Wi-Fi, and 3G/LTE equipment and networks. Ixia’s test solutions emulate realistic media-rich traffic and network conditions so that customers can optimize and validate the design, performance, and security of their pre-deployment networks. Ixia’s intelligent network visibility platforms provide clarity into physical and virtual production networks for improved performance, security, resiliency, and application delivery of cloud, data center, and service provider networks.

This is a chance to join a leading provider in IP network testing, security and visibility systems and successful applicants will have the opportunity to further develop their networking skills in the area of monitoring visibility products.

Responsibilities:

• Provide expert level telephone, email and onsite support to Ixia customers in Middle East region.
• Assist customers with operation and configuration of Ixia hardware and software, with an emphasis on Visibility products.
• Accurately log, track and maintain customer service requests
• Achieve customer satisfaction and support metric goals, SLAs.
• Effectively work and communicate with worldwide support and engineering team

Offer:

• Highly attractive financial and benefit package, according with individual experience and performance.
• Career development opportunity in a multinational company.
• The opportunity to work with high-level technologies.

Job Qualifications

• BS/MS in Computer/Electrical Engineering with focus on Internet/Networking (or CCNP). Extensive IP networking background.
• 5+ years’ experience with L2-7 protocols, Customer Support or Network Management.
• Experience on monitoring systems: Taps, Network Packet Brokers (NPB), Monitoring Tools.
• Hands on experience on configuring different layer 2-7 technologies ranging from subscriber access, to routing, load balancing, security and general IP forwarding in IPv4 and IPv6 networks, hardware debug, SNMP and Syslog configuration.
• Security knowledge
• Excellent English communication skills (written and verbal)
• Highly organized and detail oriented
• Ability to coordinate with teams in offshore locations
• Self-sufficient self-starter who can work with little or no direction
• Prior Customer Support Experience.
• Experience in working with customers in Middle East

Desirable:

• CCNP
• CCNA Security or any other Security certification
• Expertise in Internet Security technologies – IPSec/SSL
• Scripting (TCL or any other language)
• Experience on configuration of firewalls, ACL’s, access and tunneling protocols on Cisco, Juniper and other vendor’s routers.
• Unix\Linux experience
• Virtualization (VMWare, KVM, OpenStack, HyperV)

Job Function

Support / Service

___________________________________________________________________________________

Careers Privacy Statement

***Keysight is an Equal Opportunity Employer.***

Keysight Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Candidates can be considered to work from the following locations:

EMEA : United Arab Emirates : Dubai : Dubai

Job ID : 34760