Guest Relations Agent - (in English)

Company Name: Çırağan Palace Kempinski Istanbul
Location: Turkey

Guest Relations Agent – (in English)

Guest Relations Agent

Guest Relations Agent is responsible for welcoming and escorting the guest to their room in a friendly and caring manner in according to the Kempinski standard.

Çırağan Palace Kempinski İstanbul

Çırağan Palace Kempinski İstanbul is the only Ottoman Imperial Palace and Hotel on the Bosphorus. Our Hotel offers a resort ambience in the city and reflects the ultimate luxury of a genuine Ottoman Palace. With a total of 31 rooms, including 279 rooms and 20 suites in the main hotel section and 11 suites in the imperial palace section the hotel’s restaurants&bars, offer a blissful culinary experience. Çırağan Palace Kempinski Istanbul is regarded as the city’s most distinguished high profile meetings & congresses for private companies, or extravagant weddings & social events that create memories to remember for a life time experience.

Key Responsibilities

• Pre-check all guest requirements 3 days prior to arrival and again the day before.
• Pre-check all VIP arrival rooms and ensure that all rooms are clean and ready upon check in.
• Greet arrivals and escort all guests to the rooms and suites.
• Meet all VIP’s and other important guests at the airport, if necessary and escort to hotel.
• Fully responsible for guest relations desk in main hotel lobby and ensure that the lobby is manned and well maintained at all times.
• Update guest profile.
• Interacts with all guests as well as individuals outside the Hotel.
• Completion of all administration activities relating to Private Concierge.
• During peak period, provides help and support to the Front Desk, Executive Floor and Concierge Desk with check-in, check out and handling guest requests
• Handles guest requests and complaints in a polite and efficient manner, gives further instructions to the relevant staff if needed to ensure customer satisfaction and maintains a record of all requests received from all guests. Follows up when necessary.
• Relieves Business Center and Front Desk employees when needed.
• Informs other operating departments, notably Housekeeping and Food and Beverage Departments on matters that concern them.
• Performs related duties and special projects as assigned.
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve overall objectives of this position.
• Performs any other duties as assigned to him/her by management.
  
  

Desired Skills & Qualifications

• Minimum of 1 year experience in a 5 star hotel is preferred,
• Excellent command of written and spoken English,
• Proficiency in Microsoft Office Programmes,
• Guest service oriented
• Strategic thinking
• Motivating others

About Kempinski

Hoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage. We are dedicated to please, educated to entertain, and we never compromise on the European elegance of service. We pride ourselves on delivering a beautiful performance for each and every one of our guests. And for our employees, we provide a stage on which they can flourish and realise their full potential.

Embrace an experience as individual as you are!

Organization: Kempinski Hotels

Location: Çırağan Palace Kempinski Istanbul

Job Type: Regular

Job Level: Entry Level Staff

Schedule: Full-time

Job Posting: Sep 18, 2019

Unposting Date: Sep 30, 2019

Job Number: 180000ZU

• Seniority level

  Entry level

• Employment type

  Full-time

• Job function

  Other

• Industries

  Food & BeveragesLeisure, Travel & TourismHospitality