Live Chat Specialist

Location: Karachi
Company Name: Systems Limited

Live Chat & Email (Helpdesk) Specialists at SL communicate with the customers for understanding and resolving queries, leaving a good customer experience for future business opportunities.

Responsibilities:

• Respond efficiently to customer inquiries via the digital live chat/email program with accurate information.
• Finding resolution of customer queries by interacting with the concerned departments and getting back to the customers with solutions.
• Providing information to customers for company products and services.
• Work with management for customer services initiatives and continuous quality improvement.
• Demonstrate the Company’s Core and Growth Values in the performance of all job functions.
• Meeting all operational targets and customer service/experience related KPIs.

Requirements:

• Graduation in any relevant discipline
• Typing speed up to 35 wpm
• Minimum 1 to 3 years of experience in customer service.
• Excellent verbal and written English communication and interpersonal skills.
• Knowledge of performance evaluation procedures.
• Good analytical skills in reading and listening.
• Strong attention to detail
• Effective time management and organizational skills
• Work independently as well as in a team environment
• Case/ticket management skills
• Analytical and problem-solving skills
• Work professionally with customers and co-workers to efficiently serve our customers, treating both with enthusiasm and respect
• Display empathy, understanding and patience with employees and external customers
• Maintain confidentiality
• Working knowledge of Continuous Improvement
• Handle multiple projects simultaneously within established time constraints
• Proficient computer skills, including experience with Microsoft Office Suite, internet

Job Type: Full-time

Salary: Rs25,000.00 to Rs35,000.00 /month