Live Chat Specialist

Location: Karachi
Company Name: Systems Limited

Live Chat & Email (Helpdesk) Specialists at SL communicate with the customers for understanding and resolving queries, leaving a good customer experience for future business opportunities.

Responsibilities:

  • Respond efficiently to customer inquiries via the digital live chat/email program with accurate information.
  • Finding resolution of customer queries by interacting with the concerned departments and getting back to the customers with solutions.
  • Providing information to customers for company products and services.
  • Work with management for customer services initiatives and continuous quality improvement.
  • Demonstrate the Company’s Core and Growth Values in the performance of all job functions.
  • Meeting all operational targets and customer service/experience related KPIs.

Requirements:

  • Graduation in any relevant discipline
  • Typing speed up to 35 wpm
  • Minimum 1 to 3 years of experience in customer service.
  • Excellent verbal and written English communication and interpersonal skills.
  • Knowledge of performance evaluation procedures.
  • Good analytical skills in reading and listening.
  • Strong attention to detail
  • Effective time management and organizational skills
  • Work independently as well as in a team environment
  • Case/ticket management skills
  • Analytical and problem-solving skills
  • Work professionally with customers and co-workers to efficiently serve our customers, treating both with enthusiasm and respect
  • Display empathy, understanding and patience with employees and external customers
  • Maintain confidentiality
  • Working knowledge of Continuous Improvement
  • Handle multiple projects simultaneously within established time constraints
  • Proficient computer skills, including experience with Microsoft Office Suite, internet

Job Type: Full-time

Salary: Rs25,000.00 to Rs35,000.00 /month




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