Accommodation Contract Management Office Administrator

Company Name: University of Reading
Location: England

Job DescriptionThe Accommodation Contract Management Office (ACMO) administers and monitors the Facilities Management contract between The University of Reading and, halls accommodation service partners. We also issue the student licence agreements as landlord. Our partners provide a suite of related services such as cleaning, reception and maintenance, marketing and allocation. Our primary function is to make sure that students and guests in halls are receiving excellent and consistent services as written in the contract. The ACMO team is also responsible for managing stay@reading (the student summer vacation letting business). We are looking for an administrator and operations support team member. The individual must possess strong all-round office administration skills be an innovative problem solver able to see efficiencies and make improvement suggestions. The individual must be skilled at using large data containing spreadsheets, manage multiple inboxes and be confident using multiple electronic systems on a daily basis. Interpreting Information and recording in Excel is a key part of the daily workload. At certain times of the year there is the requirement for the post holder to be customer facing (mainly students and academic staff) so a confident communicator is also required. You must be able to work unsupervised at times, you will have attention to detail and be organised and forward thinking. We are an office that has a diverse remit which changes during the course of the year. The post holder must be flexible and adaptable to the changing nature and requirements of the business. The post holder will have the ability to help influence best practice and grow within a relatively new team. Overview of post;

Carry out all administration duties for the ACMO and stay@reading operation, managing multiple inboxes.

Communicate with a range of University stakeholders regarding accommodation bookings and requirements and any escalate related halls issues.

Maintain financial information and carry out financial processing such as raising purchase orders, matching invoices, tracking payments and keeping spreadsheets up to date.

Support the operations team by carrying out relevant tasks such as attending meetings, taking minutes and carrying out basic spot checks against FM service level agreements

Support ACMO operations teams in their functions (EG compiling reports, proofreading documents, providing data and information on any related task such as producing sales revenue against targets)

Make bookings and liaise with student visitors during the vacation residence period.

Set up and maintain all relevant office operating processes

Manage diaries, room bookings and refreshments for meetings

Be responsible for the hard and electronic filing systems

Support the overall aims of the ACMO team in regard to managing the contract and supporting the student journey. Interviews to be held 28th and 29th October 2019. Informal contact details Alternative informal contact details Contact role: Accommodation Contract Compliance Manager Contact role: Accommodation Contract Liaison Officer Contact name: Deborah Briscoe Contact name: Sophia Hagalid Contact phone: 0118 378 5341 Contact phone: 0118 378 5866 Contact email: d.j.briscoe@reading.ac.uk Contact email: s.hagalid@reading.ac.uk The University is committed to having a diverse and inclusive workforce, supports the gender equality Athena SWAN Charter and the Race Equality Charter, and is a Diversity Champion for Stonewall, the leading LGBT+ rights organisation. Applications for job-share, part-time and flexible working arrangements are welcomed and will be considered in line with business needs. Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EEA candidates who do not already have permission to work in the UK should note that this role is not recognised as a graduate level job by UK Visas and Immigration and the Tier 2 sponsorship route is not available for non-graduate level occupations. There is further information about this on the UK Visas and Immigration Website.

• Seniority level

  Entry level

• Employment type

  Contract

• Job function

  Administrative

• Industries

  Higher EducationEducation ManagementResearch