Associate Vice President, Customer Services

Company Name: GLAMIRA
Location: Turkey
Posted by:

Glamira İnternet ve Mücevherat A. Ş.

Glamira İnternet ve Mücevherat A. Ş.

--

ABOUT US

 

GLAMIRA is a Germany based jewelry brand that offers customizable jewelry for women, men, and kids. GLAMIRA’s understanding of jewelry is based on respect and admiration for the person who will wear that jewelry. This is why every single design of GLAMIRA is a tribute to the uniqueness and beauty of people. Today, GLAMIRA reaches people from nearly 70 countries that speak 18 different languages thanks to its unique understanding of jewelry which it has been passionately loyal to for nearly 20 years.

Growing day by day, GLAMIRA is never satisfied with meeting today’s standards and is dedicated to shape tomorrow’s jewellery world with its strong e-commerce infrastructure. GLAMIRA’s expertise and experience in customizable jewelry.

In e-commerce department of our company have the following the features , we are looking for "Associate Vice President, Customer Services".

   

GENERAL QUALIFICATIONS FOR THIS POSITION

 

• Bachelor’s degree from reputable universities (engineering, business administration, economy etc.).
• Good English language knowledge is required, both verbal and in writing,
• Minimum 7 years of experience in service sectors e.g. e-commerce,
• General computer skills, ability to learn and or work in internal business systems,
• Ability to manage a team and department,
• Ability to work in a fast paced dynamic environment, to maintain productivity in a rapidly changing demanding environment,
• Able to be detailed oriented with an analytical approach to problem solving,
• Able to properly and positively engage and interact with peers,
• Positive attitude and highly motivated individual,
• Able to work cross functionally with teams from support departments.

 

JOB DESCRIPTION

 

Associate Vice President, Customer Services; will be responsible for management to departments such as Return & Logistik and Customer Support.

• To provide management of all domestic and international customer services,
• To ensure that customer service is managed with quality service,
• Resolving customer complaints and ensuring customer satisfaction,
• To ensure the proper execution of customer service processes,
• To coordinate the full process of returns and refunds,
• To manage inquiries regarding repair process,
• Preparing and deliver reports to management periodically,
• To work directly with international offices to coordinate timely processing of returns,
• To monitor and coordinating logistics operations processes.

• Seniority level

  Associate

• Employment type

  Full-time

• Job function

  Information TechnologyDesignMarketing

• Industries

  Luxury Goods & Jewelry