Customer Experience Specialist

Company Name: Enerjisa
Location: Turkey

We are looking for a Customer Experience Specialist to join our growing customer experience team.

As a Customer Experience specialist you’ll be responsible all CX data analytics projects and Journey design projects. 

A successful Customer Experience Specialist will be able to analyze qualitative and quantitative data, market and customer trends and competitor activities in aims to understand customer behavior dynamics and lead through a customer-centric approach throughout the organization.

QUALIFICATIONS

•  Bachelor's degree in a technical or analytical discipline is required,
• Advanced MS Office knowledge especially in excel and PowerPoint,
• Experience with one of the softwares is a must: SAS, Python or R,
• Good knowledge in Customer Experience frameworks and measurement is a plus,
• Excellent command of English, 
• Data science and predictive modeling experience preferred,
• Data visualization skills is a plus,
• Good presentation and communication skills and able to influence others internally,
• Negotiation, analytical, persuasive and communication skills are critical,
• Customer Centric point of view,
• Being proactive, dynamic and teamplayer,
• No military service for male candidates.

JOB DESCRIPTION

• Working with cross functional teams to improve and refine customer journeys, set relevant projects and manage / assist those projects,
• Responsibility of monthly Customer Experience Committee & Governance meetings’ organization with on time and high qualified delivery,
• Support ongoing analysis and reporting structure, Internal Customer Experience Program,
• Expert at handling & pre-process data with SAS, Python or R. Conduct exploratory & ad-hoc data analyses,
• Translate data into customer behavioral insights to drive targeting and segmentation strategies, and communicate clearly and effectively to business partners and senior leaders all findings,
• A seeker of insight, who is driven to use data that, presented in the right way at the right time, take action and improves the experience of our customers,
• Partner with our Market Research team on external Customer Experience methodologies and best practice.

• Seniority level

  Associate

• Employment type

  Full-time

• Job function

  AnalystCustomer ServiceSales

• Industries

  Oil & Energy