Customer Success Manager

Company Name: Parley Pro
Location: USA
Posted by:

Lilian Caldeira

Lilian Caldeira

Co-Founder at Parley Pro

About Us

Come to work with us and grow your career along with us. Parley Pro is a VC-backed company positioned for rapid growth, looking for someone to drive marketing for the company. Our team works hard; we love fun; we work collaboratively; we respect each other and listen. No politics. And we are looking for great people to join us. SAN FRANCISCO BAY AREA CANDIDATES ONLY (PENINSULA PREFERRED).

Parley Pro is advancing software solutions for modern contract negotiation and management. Our SaaS platform automates contract management processes and helps businesses to negotiate better contracts faster.

We are looking for an energetic Customer Success Manager who will own the customer relationship, manage a smooth onboarding experience, ensure solution adoption and then own the overall relationship.

About the role

At Parley Pro, the Customer Success team's mission is to deliver value to our customers to drive mutual growth. You'll...

• Empathize with the customer experience, putting customers’ needs first.
• Build and maintain relationships with key stakeholders at companies within your portfolio.
• Lead the onboarding process to help new customers to launch new contracting processes using Parley Pro.
• Coach customers to be product experts and train their teams on Parley Pro methodologies so they become increasingly self-sufficient.
• Conduct business reviews, seek product feedback and ensure customer satisfaction.
• Serve as a proactive trusted advisor to deeply understand your customers and their needs.
• Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty.
• Help drive customer references and case studies.

What we’d like to see

• 3+ years of experience in a customer-facing customer success, account management or strategic consulting organization. SaaS B2B experience a benefit.
• Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.
• Expertise in managing client relationships/accounts for complex products and platforms
• Consistent track record of highly professional customer service in a fast-paced, dynamic environment.
• Diplomacy, tact, and poise under pressure when working through customer issues.
• Technical background is a big plus
• Contract Management or legal experience is a plus.

• Seniority level

  Mid-Senior level

• Employment type

  Full-time

• Job function

  Customer ServiceConsultingBusiness Development

• Industries

  Computer Software