Mainframe Developer/ Support (Cobol, JCL)- Term

Company Name: Innovapost
Location: Canada
Posted by:

Harpreet Singh

Harpreet Singh

Talent Acquisition Specialist/ Technical Recruiter at Innovapost

Summary

The Service Support Analyst provides application support to the organization and a wide variety of application related services such as application lifecycle management. This role will assist with the day-to-day service requests from users and support other IS operational areas in managing and resolving incidents. They also bring broad service and applications knowledge, significant support experience, process analysis, understanding of business and technical requirements, some training experience and the ability to work closely with technical and business users.

Major Responsibilities and Accountabilities

• Provide application support and maintenance including daily checks, minor fixes or changes and minor application upgrades / patches (as well as documentation management) for COTS and custom applications
• Provide technical and functional guidance
• Resolve moderate to complex problems
• As part of systems testing and implementation, support service readiness and acceptance efforts
• Support the Service / Help Desk in day-to-day end-user assistance and event management, including incident troubleshooting and resolution
• Monitor performance of assigned applications, identifying bottlenecks, and working to remove them
• Develop documents and revise system design procedures, test procedures, and quality standards, including working on development projects;
• Support testing
• Provide on-call support as required

Critical Skills and Competencies Characteristics

Must Have Skills

• COBOL
• Linux
• Oracle SQL
• JCL

 

Nice to Have (Bonus)

• ITIL, Agile, Scrum, Kanban
• SSIS, SSAS
• SQL Server 2012 – 2017
• Web API
• .NET Framework 4.0 and higher
• PowerShell scripting
• Windows Security
• Microsoft Active Directory
• On-hand experience with network tools such as SoapUI
• GIT
• C#
• IIS 7.5 and higher
• Database Design, Development and Performance Optimization

 

EDUCATION AND CERTIFICATIONS

• Academic : Post-secondary degree in computer science, Engineering, or Technology or equivalent in education and experience
• Certifications : ITIL foundations, Agile, Kanban, Scrum (Asset)

 

EXPERIENCE
Typically has 3-5 years of experience in Information systems

 

OVERALL SKILLS – ABILITIES

• Expertise in application maintenance
• Experience assisting solution research and development for new and unknown issues
• Can assess work prioritization to enhance customer satisfaction
• Able to lead problem solving with clients for incidents escalated from the Innovapost Operations team
• Strong written and verbal communication skills

More Information

Competencies

Leadership

Achievement & Results Focus

Customer Focus

Communication

Teamwork

Technical Knowledge

• Seniority level

  Mid-Senior level

• Employment type

  Contract

• Job function

  Information TechnologyAnalystOther

• Industries

  Information Technology and ServicesComputer SoftwareComputer Networking