Manager (IT Governance & Standards)

Company Name: PTCL.Official
Location: Austrailia

Job Oveview:

 

Manager IT Governance & Standards is responsible in assisting and ensuring continuity of best practice service level management processes, executed by IT service delivery staff, as required. This position is also responsible for maintaining a database of existing services offered and received by the IT division.

 Major Responsibilities:

 

• Gather information necessary for service performance evaluation against SLAs. Assist in reviewing service performance against agreed SLAs and OLAs.

• Participate in regular service level review process with both the customer and IT service providers and document decisions.

• Assist in preparing regular reports on service performance and achievements of the customer & IT provider.

• Develop faults/problem trend analysis and prepare service improvement plans to address identified gaps.

• Research new technologies and approaches to meeting and exceeding customer needs.

• Maintain the change management database and process documentation.

• Assist in managing relationships with vendors providing services to the end users. Attend team/divisional/departmental meetings as required.

• Prepare/compile agreed periodic activity and performance reports for the attention of the SM ITG.

• Perform any other duties as assigned by the SM IT Governance.

• Any Other Projects Assigned by the Supervisor.

QUALIFICATION / EXPERIENCE

• 5 years’ ICT industry experience with 3 years in a similar role.

• In depth understanding of governance risk and compliance principals and know how to design, implement, maintain and improve a Governance framework.

• In depth understanding of industry frameworks and standards (ITIL, ISO 27001, ISO 20000, PCI, NIST etc…).

• In depth understanding of service management principals and international standards.

• Certified knowledge and proven experience of IT governance / audits.

• Strong interpersonal, analytical and technical skills.

• Be able to manage projects and people

• University degree (BSc. / MSc.) in Computer Science/ Information Technology from a recognized university.

• CISM or CISA certifications.

• ITIL V3 certifications.

• Seniority level

  Mid-Senior level

• Employment type

  Full-time

• Job function

  Information Technology

• Industries

  TelecommunicationsInformation Technology and Services