Service Order, Parts and Tool Clerk (OCN) - Qatar

Location: Doha
Company Name: Vectrus

Service Order, Parts and Tool Clerk (OCN) (QBO000424)

Description

FUNCTIONAL TITLE: Service Order, Parts ad Tool Clerk (OCN)

JOB LOCATION/DEPARTMENT: Qatar – Q-BOSS

NOTICE: This position description is subject to change at any time as needed to meet the requirements of the program or company.

POSITION SUMMARY:

The Service Order, Parts and Tool Clerk is a frontline representative of the Vectus Q-BOSS program. Operates the walk- in/call-in/e-mail Corrective Maintenance Service Order, Parts and Tool Room Facility at CAS-South 24 hours a day, seven days a week, including holidays. Establish an off-duty hour and emergency service order reception, work assignment and communication capability in such a manner that response times shown in the SOP can be ensured. Maintains accountability of parts and tools received and assigned to CAS-South

MAJOR JOB ACTIVITIES:

1. Scheduling and generating of Preventive Maintenance Work Orders.

2. Provide Quality Reports to Management.

3. Monitoring of Work Orders.

4. Filing of Work Orders in the Work Center Library

5. Generate Service Order requests by customers.

6. Receives incoming calls from customers for service requests.

7. Follow standard help desk procedures.

8. Receives and issues parts and tools IAW standard operating procedures

9. Maintain a service order log book with all the information collected by the service order reception desk attendant when the service order is called in and a historical record of all completed service orders.

10. Close out completed Service Orders and Preventive Maintenance Work Orders.

11. Conducts periodic inventories

12. Maintains authorized stock

MATERIAL & EQUIPMENT DIRECTLY USED:

General office equipment and supplies, Computer.

WORKING ENVIRONMENT:

This position works indoors and expect to work in conditions of extreme heat and extreme dust (i.e. - dust storms, humidity, etc). Normal work week is 48 hours (6 days a week, 8 hours a day). Will be working different shifts. This position works indoors, office environment.

PHYSICAL ACTIVITIES:

Prolonged seated in above described environments is often necessary. Incumbents should be able to lift, push, and pull 40lbs. Work environment is often fast paced and at times requires exposure to high heat and humidity.

Qualifications

MINIMUM QUALIFICATIONS:

Education/Certifications:

1. High School diploma required.

Experience:

Incumbent must demonstrate a high degree of English comprehension, including speaking, understanding, reading, writing and typing. Must be detailed oriented and organized.

Skills:

General Knowledge of the various trades areas (Elect, HVAC, Plumbing, etc.)

Must be proficient in using Microsoft Office software (i.e. Word, Excel, PowerPoint, etc.).

Ability to use Computerized Maintenance Management Systems

Interpersonal and communication skills are requirements of this position as there is constant interaction with military personnel.

SUPERVISORY RESPONSIBILITIES:

Reports directly to the Work Center Supervisor.

Clearance Level required at Start Date: None

Primary Location: Qatar

Job: Maintenance

Clearance Level required at Start Date: No Clearance Required

Travel: No

Work Status: Full-time

We are committed to an inclusive and diverse workplace that values and supports the contributions of each individual. This commitment along with our common Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation and expand our success in the global marketplace. Vectrus is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, sex, national origin, protected veteran status or status as an individual with a disability. EOE/Minority/Female/Disabled/Veteran.