Support Representative (Software)

Location: Hyderabad
Company Name: Gensoft Group

THE POSITION
We are looking to hire 2 Enterprise Software Support professionals, with advanced Accounting Skills, exceptional analytical, verbal and written communication skills, to fulfill support duties for CRM & Finance modules of Homebuilder ERPs,

RESPONSIBILITIES

Act as the first line of communication with clients, thus focusing intently on customer satisfaction and relationship management

Resolve user knowledge-caused issues and other configuration, troubleshooting and software installation issues.

Answering complex questions on function and usage of products

Investigating, managing, tracking and closing client support issues, specifically related to the database and functions of the application(s)

Meets all defined service levels for unresolved problems, re-assigns ticket to the appropriate internal/external team

Applies technical aptitude (operating systems, PCs, printers), remote

Advises the Team Leader - Customer Care, of sensitive Client Situations

Attends and participates in Team meetings

Makes recommendations to address problems, improve service and provide improved support

Develops frequently asked questions (FAQ) documentation

Apply Now at Mustakbil.com

This job was originally posted on Mustakbil.com