Technical Service Proposal Engineer (Valves & Actuators)

Company Name: Emerson Automation Solutions
Location: UAE

Department: None
Description

Description



Emerson Automation Solutions’ Final Control Organization has a variety of smart technology product offerings that help control maintenance costs while enhancing performance and life expectancy of emergency shutdown, on/off, or control valves.The solutions available are many and are offered through the Final Control Organization’s four business verticals, Flow Controls, Pressure Management, Isolation Valves, Actuation Technologies.In the Middle East & Africa (MEA) World Area, we are gearing ourselves up for new challenges and are therefore excited to announce the open role of Inside Sales Engineer to be based at Dubai, United Arab Emirates.




The Inside Sales Engineer will provide quality and professional after sales support to Emerson customers for all Emerson Final Control products in Middle East & Africa. This position will work in conjunction with Lifecycle Services Operation & Sales Teams for Field and Depot Service proposals to offer technical quotations.




Overview Purpose of position:




The Engineer will come from a service background and have previous experience and knowledge for Final control products in the field or service centers. You will be responsible for interfacing with customers, suppliers, local business partners, and other employees in functional areas such as Sales, Order Entry, Planning, Purchase and Operation Execution.Duties include technical proposal quotations, technical detailing of enquiries, order entry and troubleshooting.This position is also responsible for providing quotations and technical solutions in a time ly manner for internal & external customers.

What will be my responsibilities in this role?

• Respond to all forms of Lifecycle services requests, received by phone or email.
• Qualify all enquiries to ensure best solutions are offered.
• Maintains delegation of authority and ensure export compliance.
  
• Provides technical and commercial support to sales and Project Management
  teams.
• Coordinates with business unit SME’s to select the most technically
  suitable solution for customer & Emerson.
• Provides technical proposals in an effective and timely manner.
• Maintains literature and long term Service agreements price lists.
• Interface and communicate with customer service departments at various
  factories to inquire about delivery & expediting as required.
  
• Performs regular monitoring and follow up of critical quotations (example:
  Planned STO, Projects) and act as the main contact for Inter
  Company quotations
• Ensures adherence to local and international Emerson Trade Compliance
  procedures in connection with all transactions and business practices.
• Assists in the smooth flow of information from Quote to Order process.
• Participate actively in all scheduled team meetings to provide feedback
  on any and all issues that arise during the course of normal work as outlined
  in this job description.
  
• Train other customer service associates.
• Monthly metrics reporting and quote tool follow up
• Support service and parts functions for vacation.
• Other functions as assigned and necessary.
  
  
  

What
do I need to be considered for this role?






To be
considered for this role applicants should be:

• Bachelor degree in Mechanical/Instrumentation
  Engineering and or equivalent knowledge and experience
• Minimum 5 years of experience
  in reputed valve industry
• Knowledge
  of all types of valves, actuators, and accessories.
• Effective
  communications in English written and verbal

Primary Location

United Arab Emirates-Dubai-Dubai

Job Function

Sales

Date

Sep 4, 2019, 6:17:32 PM

• Seniority level

  Entry level

• Employment type

  Full-time

• Job function

  Engineering

• Industries

  Electrical/Electronic ManufacturingOil & EnergyIndustrial Automation