Customer Success Specialist

Location: Rawalpindi
Company Name: Broadpeak Technologies

2 year(s) or above experience

Islamabad

Responsibilities:

• Email, Chat and Voice Support: For clients, Client Success needs to answer inbound inquiries during assigned business hours.
• Customer Service Analysis: Collect Customer support requests and bugs, and relay these findings to the product and development teams to address these issues.
• System Evaluation: Evaluate our existing client success, identify bottlenecks, and work with engineering to develop tools to enable this function to scale.

Skills:

• Strong Communication Skills.
• Willing to work in Night Shift US (Timings).
• Fluent American Accent is preferable .
• Good Analytical Thinker.
• Good Presentation Skills.