Technical Support Administrator

Company Name: Mercer International
Location: Canada

Mercer International is sustainable forest products leader based in Vancouver BC. We are looking for an experienced Technical Support Administrator to join our team. This full time position will report to the Senior Systems Administrator in our Vancouver head office, and will be responsible for approximately 60 users at our head office and sales office; both of which are located in downtown Vancouver.

The Technical Support Administrator will ensure be primarily responsible for end user support, while helping to manage, update and maintain many of the associated corporate systems used to support the business. This includes all stages of supporting and optimizing network hardware and infrastructure systems, end user and desktop support, under the direction of the Senior Systems Administrator. The Technical Support Administrator will be the first point of contact for all Vancouver based users, and will respond and prioritize inquiries and requests for assistance, troubleshoot and resolve problems, with the aim of eliminating recurrences, while also working on while working on larger corporate infrastructure projects locally and on our global network.  He/she will work with a larger global team of IT professionals and there is considerable support and opportunity to advance.

Qualifications

Technical Knowledge/Skills:

•     2 + years’ experience providing end user support and desktop imaging in a corporate environment. (Larger network experience preferred.)

•     Experience providing in-person end user support and training, preference given to applicants with experience in GSuite in a corporate environment.

•     Ability to efficiently manage time and workload, including planning, prioritizing, organizing and following through on tasks while maintaining close attention to details.

•     Strong motivation combined with excellent personal communication and customer service skills.

•     Knowledge of IT security principles and controls, Microsoft Operating Systems and products including Windows 7/10, Windows Server ( 2008/ 2012/2016), Active Directory and Microsoft Office.

•     Knowledge of Mobile Phones (iPhone, Android) and the connectivity to corporate applications (GSuite)

•     Ability to methodically identify and resolve problems with computer hardware and software systems

•     Experience working and supporting GSuite in a corporate environment preferred

•     Experience working with VMWare, Veeam, Fortinet, Aruba, Active Directory GPOs, Desktop imaging preferred.

Job Type: Full-time, Permanent

Experience: Help Desk Analyst: 2+ years in a corporate helpdesk environment

• Seniority level

  Associate

• Employment type

  Full-time

• Job function

  Information Technology

• Industries

  Paper & Forest Products