Area Manager - UAE

Location: Dubai
Company Name: Foodmark UAE

KEY PERFORMANCE PORTFOLIOS

PEOPLE MANAGEMENT

Descriptor:

• Monitors and coordinates activities of Patraos in the portfolio to ensure operational excellence, to maximise returns on investments, and to increase productivity

• Manages the performance and potential of Patraos, recognising individual differences in terms of career objectives, expertise, culture, interests etc.

• Monitors and observes the capability of Nandocas and ensures the implementation of required training throughout the portfolio (including the final selection for Hatchlings, Learnership and relevant external programmes)

• Prepares and participates in recruitment and talent management activities for the portfolio (including succession planning and capacity building)

• Determines headcount and salary allocation within casas, monitoring and authorising all new appointments and payment thereof

• Implements the climate survey action plan for their portfolio

• Conducts a monthly general meeting with Patraos in the portfolio

• Manages the IR climate of the business, in conjunction with IR service providers and Restco HR personnel, to mitigate risk and improve employee relations

• Works with HR in dealing with grievances and disciplinary issues and ensures their effective implementation and management, including attending CCMA hearings

• Monitors behaviour in the casa to ensure that any form of abuse of Nandocas is reported, addressed and followed up

• Submits all Patrao termination paperwork to Payroll

• Onboards new managers for the casas in the portfolio

• Creates an engaged and motivated workforce throughout the portfolio by establishing an environment that fosters wellbeing, learning and development

• Provides feedback to Patraos on a regular basis and builds their capability to delegate, upskill, coach and manage performance in the casa

• Partners with Patraos to set personal development goals in order to build their skills and abilities for career progression

• Draws on internal and external sources to develop a sufficient pipeline of permanent and temporary managers for the portfolio

• Monitors all hatchlings within the portfolio, overseeing the successful completion of their training

• Leads a positive team environment by recognising and reinforcing individual and casa accomplishments

• Monitors the effective roll out and living of Compass values and behaviours at portfolio level

• Motivates Nandocas to strive for the League of Champions and similar recognition and incentive opportunities

• Attends the Nandoca communication forums within the region when invited

• Conducts a regular meeting with Assistant and Junior Patraos, seeing each casa’s team at least every second month

• Reviews disciplinary processes, hearings and terminations within the portfolio

OPERATIONS AND COMPLIANCE MANAGEMENT

Descriptor:

• Oversees casa activity including Escudo, Mystery shopper, SOS, Qpro and sales growth indicators to ensure alignment with corporate goals and operational objectives

• Manages adherence to brand standards and operating policies and procedures

• Implements and enforces company regulations and ensures strict compliance with Occupational Health and Safety, Labour and other related legislation

• Conducts regular casa visits to identify problems, concerns and opportunities for improvement and to guide Patraos in the implementation of solutions

• Provides support to the Patrao by ensuring that they have the tools and equipment necessary to perform

• Responds to crisis situations and works with the Patrao to resolve and implement preventative measures

• Addresses and resolves customer complaints that have been escalated above Patraos

• Addresses and rectifies identified breaches and operational directives

• Works with the Patrao to establish impact and mitigation plans for potential disruptions to ensure that casas continue to trade in these instances

• Maintains an optimum headcount for casas within their portfolio that balances EBITDA targets with seasonal fluctuations and customer service requirements

• Coordinates activity to ensure completion of each requirement on the checklist for revamp and acquisition projects

• Applies for trading licenses and submits supporting documentation

• Applies for and renews liquor licenses / Halaal certification and submits supporting documentation

• Monitors gross profit in line with monthly theoretical

• Implements plans to improve the business following quarterly meetings with FRS and Patrao

• Tracks the scorecard (HHIYH/ Brand Scorecard) for casas and works with the Patrao to address concern areas

• Monitors and reports on key metrics for the portfolio, including preparing and presenting a quarterly review

• Identifies risks and factors affecting business continuity and escalates

• Works with the Strategic Projects Manager to successfully onboard new and acquisition casas for the portfolio, ensuring comprehensive due diligence and the implementation of Restco standards

• Works with the Loss Prevention Officer to identify and implement risk management and prevention controls in the portfolio and contributes to the investigation process where required

• Works with the Regional Facilities Manager to implement planned maintenance and minor capital projects for the portfolio and addresses issues, risks and opportunities that have been identified during property inspections and condition surveys

• Monitors emergency drills within the portfolio to ensure Patrao compliance to disaster and recovery management plans

• Implements and drives all projects as per project plans

• Shares learnings and oversees the implementation of best practice across the casas within Restco

• Manages relocation, enlargement and revamp projects

• Identifies opportunities for new viable sites within the portfolio and informs the Regional Manager

• Completes the required questionnaire for revamps and relocations, including size, competition in the portfolio, and the impact on existing casas in the portfolio

MARKETING AND BUSINESS DEVELOPMENT

Descriptor:

• Develops and implements plans and strategies for growth within their portfolio

• Monitors the implementation of national, regional and local marketing plans and initiatives

• Works with Marketing personnel to identify and manage marketing activation and stimulate localised marketing initiatives

• Coordinates and executes quarterly CSI and community initiatives

• Scans the local area portfolio to identify emerging trends that will affect the casas

• Works with the Patrao to identify opportunities to increase customer headcount and generate sales growth through in-casa marketing campaigns- including initiating contact to drive large scale orders

BUDGET AND FINANCIAL MANAGEMENT

Descriptor:

• Provides input into the annual budget and forecasting process

• Monitors adherence to financial policies, processes and budgets

• Monitors casa performance and daily sales figures versus budget and targets

• Monitors casa expenses, analysing variances and initiating corrective action

• Coordinates the financial review process (202)

• Reports operational and financial risk to senior management for analysis and mitigation

• Submits requests to sell or dispose of assets

• Submits new asset requisition and tagging paperwork

• Decides on the repair and replacement of equipment and submits capex request in line with finance policy

Verifies and authorises repairs and maintenance invoices – (Pragma)

Qualifications

JOB REQUIREMENTS

EDUCATION/QUALIFICATION

• Diploma or equivalent NQF Level 6 qualification (Business Management, Financial Management, Hospitality Management)

EXPERIENCE

• 3-5 years experience in middle management in a restaurant or retail environment

• Demonstrated experience in delegation, holding others accountable, business planning and communicating across a dispersed group of restaurant managers (advantageous)

TECHNICAL KNOWLEDGE AND SKILL

• Knowledge of restaurant operations including people, product and customer processes (Advanced)

• Knowledge of running of multiple restaurants / business units (Advanced)

• Knowledge of real estate for business and footprint expansion (Intermediate)

• Knowledge of Nando’s Technical Operations Standards and back office systems (Advanced)

• Communication skills – both written and verbal (Advanced)

• Financial acumen (Intermediate)

• Coaching and mentoring skills (Intermediate)

• Microsoft Office skills (Intermediate)
  

Primary Location: United Arab Emirates

Job: Landmark Hospitality Operations

Organization: Foodmark UAE

Schedule label /الجدول الزمني: Regular

Shift: Standard

Job Type: Full-time

Day Job

Job Posting/نشر تسمية الوظيفة: Sep 15, 2019, 12:13:21 PM