Client Service Representative - Austrailia

Location: Australia
Company Name: Queensland Government

• Work within the Service Management Framework to ensure service availability, responsive support and system reliability through high quality Service Desk support and assistance for telecommunications and information technology hardware and software problems, enquiries and requests.
• Support, analyse and, where possible, resolve reported issues with business system functionality and supporting technology in line with agreed service levels.
• Escalate cases to technical resources and monitor to ensure satisfactory resolution.
• Ensure all issues reported to the Service Desk are recorded, categorised and prioritised, referring to support staff and/or third-party providers in line with established protocols and procedures
• Assist in up-skilling clients by providing advice, guidance, support and coaching in the use of programs and systems.
• Respond to requests from customers in a proactive, courteous and timely manner that enhances ITS's reputation for providing quality customer service.
• Maintain up-to-date knowledge of industry best practice and champion changes and developments within ITS.
• Demonstrate a client-focused mindset and actively contribute to a ‘client first' culture that aligns with the Department's vision and values.
• Behave in a manner consistent with the code of conduct and workplace health and safety policies and processes

Applications to remain current for 12 months.This work is licensed under a Creative Commons Attribution 3.0 Australia License.