Communications Manager

Company Name: Woven
Location: England

Job Title: Communications Manager

Location: Bristol

Job Type: Permanent

Working Hours: 37.5 hours per week Mon-Fri

 

About Us

In a connected world, we’re redefining service. Why? Because the conventional outsourcing model is broken. People are not commodities and customer service will be your greatest competitive advantage. Where people matter and technology is intuitive. Join us.

 

The Role

Woven is an exciting new brand in the business process outsourcing & customer contact space.

As Communications Manager for Woven you will oversee and deliver all internal and external communications for the organisation ensuring our messaging is engaging and consistent. You will also be the ambassador for our communication plan incorporating existing and developing news/communications to ensure internal colleagues and external clients are kept abreast of current news whilst collating feedback to continually improve positive relations.  

An exceptional networker, communicator and project manager, you will be responsible for developing a communications plan that is engaging and supported by strong rationale whilst being fully aligned across business objectives and outcomes. 

You will be a creative and instinctive communicator with managerial experience of delivering strategic and tactical B2B marketing results. Ideally, you will have an understanding of the customer management, customer experience or contact centre industries.

 

Responsibilities & Key Objectives

Design and develop creative and meaningful internal and external communications via a range of platforms that are aligned to the overall organisational plans and objectives for its Shareholders, Brand Proposition and Group Strategies. The role will involve launching and managing successful strategic communication plans across all business locations.

Develop and maintain strong relationships with colleagues and clients through meaningful content in the form of blogs, social networks, internal communication systems, pop ups, newsletters and other forms of communication whilst continually improving from a forum of feedback.

  

Engage target audiences and raise Woven’s profile via online and offline channels.

Support the business with effective communication plans and activities for our Objectives and Key Results to ensure everyone is fully up to speed on progress of:

• Deliver our Financials
• Transform our Commercials
• Embed Compliance

Contribute to the following OKRs through robust plans and activities which support:

Engage Colleagues:

• Measure and improve Colleague Respect and Brand Engagement Scores
• Embedded OKR’s into the organisational culture

Disrupt through brand perception and delight our Clients & their Customers:

• Time to colleague proficiency lowest in the industry
• Achieve incremental increases in target audience touchpoints across all marketing channels
• Successfully implement and support a range of targeted, scheduled, prospect and client marketing programmes and campaigns
• Define, measure and improve Proposition Relevance Score

 

Experience Required

• Previous managerial experience with developing multi-channel B2B and internal communication plans.
• Demonstrable excellent interpersonal skills and the ability to develop and nature relationships both internally and externally including Stake-holder relationships.
• Strong analytical mind with the ability to turn contents into compelling content.
• Meticulous attention to detail coupled with strong copywriting and editing skills.

 

To Apply

If you’re interested in applying, please send your CV to careers@wearewoven.com

Closing Date 11th October 2019

 

We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. If you have a disability or any reasonable adjustment that requires accommodation, please contact us.

• Seniority level

  Mid-Senior level

• Employment type

  Full-time

• Job function

  MarketingPublic RelationsWriting/Editing

• Industries

  Outsourcing/Offshoring