Customer Experience Specialist

Company Name: Daniel Wellington
Location: UAE

Daniel Wellington is a Swedish company with offices located all around the world. We are a truly global brand that has sold to almost every country worldwide. We have since our inception in 2011 challenged the watch industry by going our own way and we are always looking for brilliant people that want to grow together with us. We give you the possibility to influence, take ownership, and be a part of a journey that only just begun.

If You Would Like To Contribute To Our Global Movement, Here Is How You Can Help Us To Engage The World

We're now looking for a customer experience specialist to join our team in Dubai!

What You’ll Be Up To

Interacting all day, every day, with our customers. Creating an unparalleled experience – the Daniel Wellington Way – for everyone who comes into contact with us. You may well be the only contact the customer has with Daniel Wellington, which means you are the brand in the customer’s eyes. This is a role where you will get to use your communications skills and passion to drive sales and contribute to developing our truly global brand to the next level.

• Troubleshooting customers' issues and assisting them in completing their orders.
• Understanding a customers' needs and expectations and ensuring they have an excellent customer experience.
• Interacting with customers with the aim of increasing sales.
• Providing customers with information about our products/ ongoing campaigns.
• Providing customers with information about all auxiliary services like warranty.
  
  

What You’re Great At

You are a highly motivated, driven and detail-oriented person, willing to make a difference. Preferably you have experience in independently driving projects and working with quality assurance. You have the ability to handle multiple tasks in a fast-paced changing environment and to build strong relationships across the business. Excellent verbal and written communication skills and the ability to travel as needed is also very important for this job. If you are a social person with the understanding how to effectively communicate so that everyone involved understand the vision for a project/change/process you are perfect for this job.

Who You Are

• Your positivity is infectious
• Competition- you need to be a winner.
• Driven to achieve your individual goals
• Working in a team to achieve goals
• Typing super fast
• Excellent written & verbal (telephone) communication skills
• Mother Tongue Arabic, English fluently, French fluently
• Keeping a fast pace and being flexible with working hours/days
• Aiming high, like really high
• Having fun
• We are moving fast - you will need to have the desire to do the same
  

THIS IS #LIFEATDW

As a member of the DW team, you are a part of an inclusive and diverse workplace, where we want you to be yourself. In addition to great benefits, you will get the chance to work in a global fast-paced and rapid-growing environment, constantly provided with new and exciting challenges. We take pride in building almost everything in-house, are all about constant learning and with that finding our own way of doing business. You will spend your days in collaborative and dynamic office with a highly skilled team, do great work, and have fun while doing so. Are we ticking your boxes?

• Seniority level

  Entry level

• Employment type

  Full-time

• Job function

  Customer ServiceInformation Technology

• Industries

  Marketing and AdvertisingInternetRetail