Customer Service - SaudiArabia

Location: Saudi Arabia
Company Name: Seera

We are looking for a customer-oriented service representative.

• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Identify customer needs and help customers use specific features
• Monitor customer complaints on social media and reach out to provide assistance
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share with our Product, Sales and Marketing teams
• Assist in training junior Customer Support Representatives

Requirements

• Experience as a Customer Support Specialist or similar CS role
• Experience using help desk software and remote support tools
• Excellent communication and problem-solving skills
• Multi-tasking abilities
• Patience when handling tough cases

Job Type: Full-time

Salary: ﷼2,500.00 to ﷼3,000.00 /month

Experience:

• customer service: 1 year (Required)

Education:

• Bachelor's (Required)

Location:

• Riyadh Saudi Arabia (Required)

Language:

• English (Required)
• Arabic (Required)