Customer Value Specialist - Austrailia

Location: Sydney NSW
Company Name: Suncorp Group

Permanent Full Time
Location: Brisbane - Inner Suburbs & CBD
Categories: Call Centre, Insurance, Contact Centre, Team Member, A 3

Customer Value Specialist

Suncorp is one of the leading brands in insurance and we want you to be part of our success. The Suncorp Group is home to some of Australia and New Zealand's biggest and most trusted names in insurance, banking and superannuation, including AAMI, Shannons, Bingle & Apia. We have a down-to-earth and open culture, with leaders and mentors who are accessible and willing to help you develop.

The Role

Your role as a Customer Value Specialist is to connect our customers with new and better products and services to meet their needs. Our customers have worked hard for their lifestyle and we want to help them protect their today and tomorrow, and it makes us feel good to help them! You will enjoy delivering exceptional service, speaking to customers over the phone and using your initiative to understand their needs and provide solutions. This role will entail sales, service and retention for both new & existing customers!

Key Responsibilities

Receiving a high volume of calls regarding multiple insurance products you will be:

• Delivering a seamless customer experience on various insurance products that provides value for our customers
• Identifying the appropriate insurance policies to meet customer requirements
• Achieve customer sales and service targets set for all customer segments
• Advocate customer propositions to create value for customers through products and services under multiple brands across banking, wealth, life, personal and commercial insurance

Skills & Experience

To be successful you will need:

• A customer centric mindset and ability to go above and beyond
• To be passionate about sales and be target driven
• Learning agility to develop your technical knowledge and professional skills
• Strong communication skills and be a team player
• Experience within Customer Service with demonstrated capability to truly connect with customers

The Benefits:

• $48,457 base salary based on full time hours 37.5hrs per week + super + bi-annual performance incentives
• Extensive reward and recognition programs
• Elevate scheme to reward top performers with all expenses paid trips away
• Training and support to further your career
• Supportive and energetic team
• Great company discounts and benefits
• Broad range of career pathways

Training:

Initial 7 weeks paid training provided on a full-time basis working Monday–Friday 8:30 – 4:30. These roles will commence on the 4th of November 2019 and training will be facilitated in the Brisbane CBD Queen street office.

Hours & Location:

These roles are Full time roles based in our modern Queen Street office (Brisbane CBD) only a few minutes from central station.

There are 3 shift options available:

Option 1: Saturday, Tuesday, Wednesday, Thursday, Friday 5 x 5 hour shifts with the shift windows between 8am-12pm

Option 2: Monday, Tuesday, Wednesday, Thursday 4 x 7.5 hour shift with the shift windows between 10am-12pm

Option 3: Monday, Tuesday, Wednesday, Thursday, Friday 5 x 5 hours shifts with the shift windows between 12pm-3pm

! Penalty rates applicable on weekend shifts and any shift finishing after 6.15pm !

About the Company

Suncorp Group Limited is a top 20 ASX-listed company with $96 billion in assets, employing over 14,500 people. The company has evolved into a unique franchise, delivering highly-valued banking and wealth, and insurance products and services across Australia and New Zealand.

Culture

Working as part of the Suncorp Group you will have access to an unparalleled range of job opportunities across insurance, banking, wealth management and corporate services to further you career down the track. We promote a high-performance culture where people are rewarded for effort and dedication. We recognise and value commitment and encourage our people to maintain a healthy balance between their career and personal time

Next step

If you are a highly motivated individual seeking to join a top performing sales team, please submit your details by hitting the ‘Apply Now’ button or contact our recruiting partner at HAYS Talent Solutions on 02 8226 9659 for more information.

PLEASE NOTE: All candidates must have permanent working rights in Australia.

Advertised: 30 Sep 2019 AUS Eastern Standard Time
Applications close: 22 Oct 2019 AUS Eastern Daylight Time