Intake Officer - Integrity and Assessment Unit - Austrailia

Location: Australia
Company Name: Queensland Government
Your Role
You will have responsibility for leading the following activities and delivery of the following key tasks:

• Assist in the development, implementation and documentation of the Integrity and Assessment administrative processes and practices.
• Assist in maintaining information technologies and the incident management database that represent best practice in compliance with relevant Acts and Regulations and departmental policies.
• Assist with maintaining effective time management practices for the Manager, including prioritising correspondence and responding to outstanding queries and requests for information. This includes, in some cases, being first point of contact for incoming complaints.
• Assist with developing, implementing and reviewing executive support systems and procedures within the unit.
• Maintain accuracy in all correspondence and administrative documents, in preparation and delivery of the unit's interactions with Queensland Police Service (QPS), Crime and Corruption Commission (CCC), Queensland College of Teachers (QCT) and other internal business units.
• Contribute as part of a team to the development of plans and key performance indicators that will measure and monitor performance so as to achieve improved outcomes with regard to case and file management.
• Monitor progress and report to the Manager on various projects, research and analysis of sensitive and confidential matters as requested, as they relate to complaints management tasks.
• Liaise with other government agencies and external organisations on a variety of administrative and investigative related issues, along with regions, regional offices and schools on case status.
• Assist with developing, implementing and monitoring the information management activities of the unit, including providing advice and maintenance for the incident management system, policies and procedures, monitoring investigation cases and updating databases.
• Assist with developing, coordinating, maintaining and reviewing administrative procedures and systems and monitoring of the unit's communications strategy.
• Assist the Manager and the Director in matters pertaining to the unit's corporate reporting, including, performance monitoring reports, ministerial and parliamentary briefs and other reporting requirements.
• Provide in house training specific to database use, administration required for cases and files, undertake assessment and preparation of Student Protection referrals and Code of Conduct Breaches and investigative documentation as required.

To apply please attach the following:

• a brief resume including contact details for 2 referees (one of whom should be your current supervisor)
• a maximum 1 page written response outlining your suitability for the role referring to the key capabilities under the ‘How you will be assessed' section in the attached role description.

Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.
Applications from recruitment agencies will not be accepted.#LI-PRIORITY
Contact Name: Joel Tipper, Manager, Conduct and Complaints (07) 3513 6925
Closing Date: Sunday, 06 October 2019This work is licensed under a Creative Commons Attribution 3.0 Australia License.