International Admissions Officer - Canada

Location: Toronto, ON
Company Name: George Brown College

At George Brown College, we have established a reputation for equipping our students with the skills, industry experience and credentials to pursue the careers of their choice. As employees, we are committed to creating an enriching learning community for our students, delivering excellence in what we do, holding ourselves accountable for our work and demonstrating diversity and respect for one another.

What responsibilities will you have in this role?

• Responsible for evaluating and processing all international, full-time program applications (including advanced standing) for Europe, Americas, Middle East. Monitors daily/weekly application volume to ensure backlogs are addressed and established deadlines are met; escalates significant backlog issues to International Admissions Coordinator/Director as appropriate.
• Uses the Student Information System (SIS- Banner) and the international Online Application System (OAS) to move applicants through the various stages of the admissions process.
• Contributes to maximizing international student enrollment by accurately and efficiently assessing and processing international student applications (Post-Secondary and ESL).
• Provides follow up and consultation to applicants on admissions process, requirements, and testing procedures.
• Processes via the OAS and enters data accurately in Banner and the OCAS Admissions module. Identifies and works with the International Admissions Coordinator and/or Director to resolve any processing or admissions requirement issues.
• Maintains up-to-date knowledge related to the College’s programs, admissions policies and procedures.
• Monitors and reports any system and process issues and recommends enhancements.
• Collaborates with International Admissions team members to prioritize processing and distribution of work.
• Provides admissions advising and guidance to multiple applicants, students, agents, partners, and internal stakeholders (academic and corporate).
• Provides support and guidance to the applicant/agent from the point of pre-application to registration and at times, beyond.
• Advises on the outcome or status of an admissions decision (e.g. regret, incomplete), and provides guidance on next steps (alternate options).
• Responds in a timely manner to all admissions-specific inquiries received by email, phone, or in-person to ensure courteous and accurate information/direction is provided on a variety of issues.
• Participates in admissions/recruitment drives, as required. Assists in internal ESL student promotions.
• Collaborates in the admissions implementation of international partnerships in Canada and out-of-country, as required.
• Supports admissions-related process/systems improvement projects and related duties, as assigned.
• Acts as admissions back-up for other team members during absences.
• Performs other related duties, as assigned.

What qualifications do you need for this role?

• Three year diploma/degree from a recognized post-secondary institution in Business Administration, Computer Information Systems, Office Information Management, Education, Social Sciences or related fields.
• Minimum three years’ recent experience in providing high level, empathetic customer service to a diverse clientele in an office, service, or educational setting.
• Written and spoken proficiency/fluency in a 2nd language of one of our primary source country markets for this portfolio (e.g., Portuguese, Spanish, Russian, Turkish or Persian).
• Fluent verbal and written English communication skills.
• Experience in processing complex and specialized information and providing guidance is required.
• Relevant experience in post-secondary international admissions or assessing educational equivalencies is an important asset.
• Experience with a Student Information System, such as Banner, is an asset and significant differentiator
• Advanced level experience in the use of Microsoft Office applications; experience in word processing, working with relational databases and spreadsheets.
• In-depth knowledge of international secondary school equivalencies, College and/ or University transcripts/ credits, transcripts and their equivalencies, and George Brown assessment center test results, are required in order to properly advise applicants.
• Experience in problem-solving complex situations, troubleshooting and resolving conflict exercising tact, discretion and sound judgment.
• Experience in providing excellent customer service/support; well-developed interpersonal skills, including cross-cultural sensitivity.
• Experience in prioritizing and managing pressure associated with numerous high-volume tasks in a busy service environment; high level of accuracy and attention to detail.
• Ability to travel to different campuses and possibly travel abroad, as required.
• Demonstrated commitment in delivering excellent service to others as this is key in supporting the success of our students and our College.
• Strong collaboration, teamwork and people skills.
• Effective ability to interact with others and deal with situations in ways that respect diverse backgrounds, experience and styles.
• Flexibility in adapting to change and in participating in consultative decision-making processes.

Hours of Work: 9:00 am – 5:00 pm.
Interview process may consist of a practical skills component.

TO APPLY:

• If you are a George Brown College employee, go to https://adfs.georgebrown.ca/adfs/ls/IdpInitiatedSignOn.aspx to apply via our internal site.
• If you are an external candidate, go to www.georgebrown.ca and click on the “Employment at George Brown” link or click on the ‘apply’ button to the left of the posted job to apply.

NOTES:

• Please ensure your resume highlights all relevant education, training and experience that are applicable to the minimum qualifications for this role.
• The College requires proof of degrees, credentials or equivalencies from accredited regional or federal post-secondary institutions and/or their international equivalents. Credentials may require validation at the time of interviews.
• First consideration will be provided to internal candidates in accordance with our Support Staff Collective Agreement.

Closing: September 27, 2019