LED Panel Technician - UAE

Location: Dubai
Company Name: Marriott International, Inc

Posting Date Sep 22, 2019
Job Number 19132612
Job Category Engineering and Facilities
Location JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

JOB SUMMARY

To maintain and repair all LED Panels & Lighting, Low voltage electronic equipment and computerized systems within the property. Install and document major computerized systems such as POS (point of sales) and LAN (local area network) systems for the property if applicable. Install access control and surveillance systems, if required. Troubleshoot issues and perform preventative maintenance as needed. Assist with audio and video service through the execution of routine preventative maintenance and system repairs. Perform all planned maintenance work including scheduled maintenance and work orders as assigned. Perform wiring and electrical device repairs as needed.

SCOPE / BUSINESS CONTEXT

• A Full Time position based at JW Marriott Marquis Dubai.
• Number of Direct Reports - 0
• Titles of Direct Reports –

CANDIDATE PROFILE

Experience:

• Minimum 3 years of related work experience
  Skills and Knowledge
• Ability to Read and follow blueprints / schematics
• Ability to assemble, install, test and maintain electrical and electronic wiring, equipment & fixtures
• Good understanding of Electrical Code (both local and IEEE)
• Demonstrated knowledge of electrical/electronics Tools and Instrumentation
• Knowledge of Lock/Tag Out Protocol, OSHA and other Electrical safety procedures
• Understanding of maintenance inventory and requisition of parts and supplies as needed.
• Ability to verbally communicate effectively with guests and co-workers.

Education or Certification

• Minimum Technical, Trade or Vocational Certificate/Diploma or equivalent

SPECIFIC DUTIES

The following are specific responsibilities and contributions critical to the successful performance of the position:

• Maintain high standard of all engineering services required for indoor and outdoor meetings and functions.
• Attend guest complaints as well as complaints from the other departments as directed.
• Participate and ensure complete success of preventive maintenance program of meeting rooms, function rooms and related areas, as assigned.
• Keep close track of the performance of all electronic equipment within the hotel and the respective working area.
• Maintain logged records of all equipment as directed by the electrical supervisor/engineering manager.
• Do a daily walk around the meeting rooms, function rooms and public areas to ensure good working condition and corrective action is taken accordingly.
• Make sure that all materials needed to perform the jobs are available prior to work commencing.
• Maintain that all materials needed to perform the jobs are available prior to work commencing.
• Maintain engineering area is safe, kept clean and in an orderly manner. Keep close coordination with other engineering staff for smooth operation.
• Participate in departmental meetings and training etc.
• Assist in energy conservation programme, follow up with banquet staff to save electricity and air conditioning when meetings are over.
• Comply with hotel and corporate LSOP’s and SOP’s.
• To attend all safety and fire training and adhere to safety instructions at work to prevent any accidents.
• Document all work performed and any spares used.
• Serve as an active member of hotel emergency response team.
• Carry out any requests asked of you by your immediate supervisor.
• Take active role in the TQM process.
• To ensure that you maintain a high level of hospitality and guest concern. Practice at all times “Empowerment” and do whatever it takes to satisfy the guest.
• Accident prevention and safety to be aware of all existing departmental job safety analysis and to strive to work in an accident free manner and to create a safe working environment for himself and for others.
• Maintain high standard of GSS and Brand standard for guest rooms and related areas.
• To carry out other job assignments given by DOE or designate, as business demands.
  

Safety and Security

Policies and Procedures

• Follow company, hotel and department policies and procedures.
• Follows Marriott International Hotels Limited Regional Office policies and procedures
• Protect the privacy and security of guests and coworkers.
• Maintain confidentiality of proprietary materials and information.
• Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
• Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
• Perform other reasonable job duties as requested by Supervisors and Management.
• Working hours as required to do your job but normally not less than 48 hours per week.
  
  

Guest Relations

• Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, JW Symphony of Service) to resolve issues, delight, and build trust.
• Assist other employees to ensure proper coverage and prompt guest service.
• Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
• Address guests' service needs in a professional, positive, and timely manner.
• Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
• Thank guests with genuine appreciation and provide a fond farewell.
• Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
• Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
  
  

Communication

• Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
• Speak to guests and co-workers using clear, appropriate and professional language.
• Talk with and listen to other employees to effectively exchange information.
  
  

Working with Others

• Support all co-workers and treat them with dignity and respect.
• Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.
• Partner with and assist others to promote an environment of teamwork and achieve common goals.
  
  

Quality Assurance/Quality Improvement

• Comply with quality assurance expectations and standards, e.g. GuestVoice and JW Marriott Brand Standard Audit.
  
  

Physical Tasks

• The physical ability to stand and or walk frequently.
• The physical ability to climb on a ladder or scaffolding to heights in excess of 10’, balance, and work above the shoulder frequently.
• The physical ability to occasionally bend/stoop, kneel, crouch, and squat in order to operate and maintain the Plant and Equipment.
• The physical ability to use both hands for frequent grasping and occasional fine manipulation
• The physical ability to frequently carry up to 50 pounds of weight distances of up to 600 feet; and to frequently lift up to 50 pounds of weight from the floor to above the shoulders.
• The physical ability to occasionally push and pull various items, such as equipment, tools etc.
• The physical ability to work at heights for extended periods of time and to tolerate required personal protective equipment such as steel toed shoes, work gloves, safety glasses, ear protection, dust masks, safety belts and safety shoes on a continuous basis.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.