Technical Success Manager

Company Name: 'Humanity'
Location: Lahore

Humanity is a cloud-based workforce management software fueled by a commitment to innovation, iteration, and a customer-centric approach. Our platform brings together usability, smart design, and custom features to help managers and employees better organize and stay connected through our evolving suite of apps.

Headquartered in San Francisco, with offices around the globe, our culture that promotes customer-centric, creativity, teamwork, and transparent leadership.

We are looking for an experienced Technical Success Manager to join our Lahore team of 65 creative and talented people.

About Us

Customer-Centric team with an agile-driven development environment

Startup-oriented

We are here to get things done, but we like to have fun doing it

We’re a distributed team across the globe with offices in San Francisco, Lahore, and Belgrade.

The Role

We are seeking a proven performer to help us grow our loyal customer base. Responsibilities include generating new business in existing accounts, as well as playing a pivotal role in driving strategic initiatives.

The Technical Success Manager will work with internal teams and directly with existing/new customers to develop renewals and expansion strategies, formulate ROI, reduce churn and help Humanity.com customers grow.

About You

The TSM role is a high-touch, rapport-building position that requires strong communication skills, both written and verbal. The ideal candidate will be upbeat, driven, well-organized, share a passion for technology and a love for working in a dynamic environment.

The TSM will represent Humanity.com and its product suite and exceed customer satisfaction objectives. To leverage new and established customer relationships to deliver ROI and expand and renew Humanity.com subscriptions, while providing a high level of service for clients.

Responsibilities

• Strategic account planning and execution skills ability to across both IT and business units
• Strong technical aptitude, passion and commitment for customer success
• Strong time management skills
• Ability to articulate a clear, concise return on investment value statement
• Maintain a high level of productivity, manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, complex, collaborative, and team-oriented environment
• Ensure high rate of renewal across customer base- Proactively assesses, clarifies, and validates customer needs on an ongoing basis
• Identify opportunities to up-sell / cross-sell within existing customer base
• Manage existing accounts and maintain relationships with decision makers at the executive and management levels
• Manage and track customer and transactional information in a CRM system
• Coordinate resources throughout the sales cycle, including product support and sales engineering to meet account performance objectives and customers’ expectations
• Provide product demonstrations and general support to prospective customers
• Develop and deliver strategies that help drive our clients business
• Keep abreast of competition, competitive issues and products
• Practice active, excellent communication with management, customers and support staff
  
  

Requirements

• Previous Client Success, Account Management or B2B sales experience a plus
• Outstanding organizational skills, ability to manage multiple projects
• Passionate about building customer relationships
• Experience driving adoption of SaaS-based solutions Ability to thrive in a fast-paced startup environment
• 2-3+ Years account management or similar role
• Salesforce.com experience is a plus
• Previous Success or Sales experience is a plus
  
  

What You Can Expect

• Company sponsored training, workshops, education, sightseeing trips, and team building.
• A creative and fun working environment
• A collaborative, supportive environment that gives you the autonomy to explore new ideas, grow your skill set and create outstanding work
• Free meals
• The chance to make a genuine impact on the company’s growth
• Plenty of challenging work and the opportunity to stretch yourself
• Every day you’ll get to work with amazing talent in a fast-growing company that values their people

• Seniority level

  Mid-Senior level

• Employment type

  Full-time

• Job function

  EngineeringInformation Technology

• Industries

  Information Technology and ServicesComputer SoftwareInternet