Account Manager, GRS, Client Success

Company Name: CarltonOne Engagement
Location: Canada

Department:   Global Reward Solutions, Client Success

Position:         Account Manager, GRS Client Success

Reports to:     Director, GRS Client Success

www.globalrewardsolutions.com

Job Description

The Account Manager, GRS Client Success will be responsible for managing end to end client relationships within the GRS Client Success team. This includes supporting strategic execution of existing client programs, program launches and new business opportunities. The Account Manager will be assigned to specific clients and/or channel partners. The main role of the Account Manager is to maintain and build client relationships that will foster revenue growth within their client programs.

Primary responsibilities include:

• Deliver on assigned Revenue, Client Satisfaction and Retention KPI’s
• Develop an extensive understanding of Client needs and GRS offerings
• Create and deliver insightful and accurate client-facing and internal reports
• Support and trouble shoot all client inquiries and resolutions using a ticketing system
• Manage client program configuration and implementation leveraging breadth of knowledge of overall system, features, capability and its interrelation to platform architecture
• Provide “end to end” client support
• Build and maintain strong relationships with key client contacts
• Liaise with internal and external partners as required
• Train all clients on new GRS features and product releases
• Track and coordinate all client invoicing with finance team
• Other duties as assigned by your manager

Qualifications:

• 3-5 years of direct account management experience
• Detail oriented with excellent organization and time management skills
• Able to manage multiple projects simultaneously across various departments
• Strong Excel and PowerPoint skills
• Applicable understanding of web technologies including SaaS with a proven ability to quickly learn new systems and interrelated functionality
• Technology Capability – you love to learn new things and you are always fully conversant about current trends including Artificial Intelligence, SaaS Platforms, etc.
• Proven ability to thrive in a fast-paced, rapid growth environment
• Strong demonstration and product knowledge skills
• Manage all day-to-day client requirements, including program changes from final approval though to implementation
• Outstanding communication and interpersonal skills
• Business development mindsetAcc
• Compensation commensurate with experience

• Seniority level

  Associate

• Employment type

  Full-time

• Job function

  Project ManagementBusiness DevelopmentCustomer Service

• Industries

  Information Technology and ServicesComputer Software