Assistant Manager

Company Name: The Midcounties Co-operative
Location: England

Job Summary Assisting with the branch delivery of all Key Performance Indicators set by the Travel Group and in line with the Travel Strategic Plan. Ensuring all customers experience unrivalled customer service and colleagues perform at their best, whilst maintaining high levels of operational standards within the branch and complying with current policies and procedures. Actively supports the Branch Manager and effectively manages the team in the Managers absence. Occasionally situations may arise that require the post holder to perform other duties or tasks as may be reasonably requested by the Society. Key Responsibilities The post holder shall:

Acts as a role model to other colleagues, achieving/exceeding targets set.

Provide ongoing encouragement to those who reach or surpass their targets and support colleagues who fall short of achieving targets set in order to make the required improvements.

Ensure all colleagues deliver unrivalled customer service and the delivery of the Travel Customer Journey Framework – FAME

Supports colleagues with guidance and direction in the sale of additional products e.g. Attraction Tickets, Airport Parking, Car Hire, Travel Insurance and Travel Money

Identifies opportunities and actions to enhance the branch performance, including understanding of competitor activity, discount controls, commercial information, marketing activity, promotional initiatives, events and PR opportunities.

As required deliver effective ‘Team Briefings’ validating their implementation and understanding. To actively promote effective communication and encouraging all colleagues to contribute.

To promote an engaging and professional relationship with colleagues, customers and suppliers that we work with.

Effectively assists with the management of controllable costs to maximise profitability of the branch, e.g. personnel, stationery, telephone, uniform

Comply fully and accurately to current policies and procedures in place, whilst adhering to deadlines for their completion and submission.

Actively participates in training made available to them to enhance knowledge and personal development.

Encourage colleagues to enhance their knowledge and personal development by coaching and ensuring colleague participation in training activity available.

Ensure the administration of bookings and financial reconciliation are of the quality and accuracy required

Act responsibly and encourage due diligence from all colleagues to protect Society assets. Therefore ensuring the total security of Travel premises, Stock, cash, equipment and personnel at all times.

Ensure valuable documents and other important data are safely stored.

Keep confidential all sensitive information both within and outside of work.

Ensure that all payment handling procedures are followed and colleague purchases are conducted with strict adherence to policies and procedures relating to colleague purchases/bookings.

Ensure all promotional material is presentable, accurate and up to date and reflects positively on the image of the branch and overall Society.

Take reasonable care for the health and safety of themselves and of others who may be affected by their acts or omissions at work. In addition, all employees are expected to work within the terms of their contract of employment and adhere to Society policies and procedures. Person Specification Not Specified

• Seniority level

  Associate

• Employment type

  Full-time

• Job function

  Other

• Industries

  Nonprofit Organization ManagementRetailHospital & Health Care