Client Servicing Manager

Company Name: Mood Integrated Communication
Location: SaudiArabia
Posted by:

Rami Rifai

Rami Rifai

Digital Marketing Manager at Mood Integrated Communication

** PREFFERED SAUDI NATIONALITY **

** AGENCY EXPERIENCE OF 1 YEAR+ IS A MUST. **

We are searching for a professional and courteous Client Servicing Manager with great people skills to help our business prioritize existing customers. The Client Services Manager will be tasked with maintaining current clients and growing our customer base, keeping accurate correspondence records, meeting regularly with management, updating client details, developing customer service policies, training junior client services agents, and recommending different product options to clients. Your dedication to the needs of our clients will encourage client loyalty and enhance our organization’s growth through positive client-to-business engagement.

To ensure success in this role, the ideal candidate should demonstrate excellent active listening and communication skills, good personal presentation, politeness and tact, and be able to function in a high-pressure environment. The noteworthy Client Services Manager should provide timely solutions to client’s problems, build sustainable and continuous relationships with clients, show initiative and drive when dealing with client requests, and assist in developing marketing material and sales strategies.

JOB RESPONSABILITIES:

• Develop effective communication platforms for clients and staff.
• Inspire repeat-business from clients.
• Conduct customer service workshops and presentations.
• Monitor and measure client satisfaction.
• Liaise with different departments about client queries.
• Offer advice to clients on services and products.
• Develop surveys and capture client information.
• Participate in marketing campaigns.
• Deal with client requests and troubleshoot problems.
• Develop Client’s brief and communicate it with the creative team.
• Follow up with all related service providers and ensure securing the client’s needs on agreed time and budget.

REQUIREMENTS, SKILLS AND QUALIFICATIONS:

• Business Degree or related qualification.
• Strong communication skills; Highly proficient in Microsoft Office Suite programs, especially Excel and PowerPoint
• Ability to meet deadlines.
• Computer literacy.
• Calm, polite, and professional behavior.
• Reliable and self-motivated.
• General business knowledge.
• High service orientation. Knowledge of conflict resolution techniques
• Management or supervisor experience
• Customer service experience
• Project management experience
• Background in marketing or advertising
• Communicate in both English & Arabic Fluently (Speaking, Writing and Listening)

JOB LOCATION:

You are required to work in our headquarter Office - located in Riyadh, SA.

• Seniority level

  Associate

• Employment type

  Full-time

• Job function

  AdvertisingMarketingProject Management

• Industries

  Marketing and AdvertisingPublic Relations and Communications