Credit & Collections Manager

Company Name: T. Parker Host
Location: USA

Title: Credit & Collections Manager

Status: Full-time, Exempt

Company: TP Host, LLC

Location: Headquarters – Norfolk, VA

Host has a well-earned reputation in the maritime industry for exceptionally high standards of service. Our corporate office was once in Newport News now located in Norfolk, down the river from where T. Parker Host started the company in 1923, and although we’ve expanded, we are still driven by the Core Principles established nearly 100 years ago. Today’s Host counts on a dynamic team of talented employees who lean into the chaos of a fast-paced, solutions-oriented environment. With an appreciation for opportunity, our customer-tailored solutions have led us to new undertakings and exponential growth. We now have over 30 agency, terminal and stevedoring operations, all positioned to offer the exceptional level of service on which Host was founded.

The Person: The successful candidate will have the following behaviors and demonstrate the competencies below.

Position Summary: The Credit and Collections Manager reports to the Treasurer and is critical to protecting the company’s assets. This role is instrumental in the cash collection cycle, from granting customer credit to monitoring customer accounts for collection activity and past due accounts to facilitating follow up by the commercial organization to collect past due accounts.

This role is critical to managing working capital, minimizing bad debt write-offs, and ensuring good relationships with customers. This role participates on cross-functional teams, is a “hands on manager,” and must be able to effectively address a variety of Operations and Finance topics. From time to time the role may require supervising a staff of analyst(s).

Core Principles: All team members must demonstrate an ability to adhere and understand the core principles of the company. This team member must be able to provide value and depth to the Core Principles of Host.

• Our people are our greatest assets.
• Their safety is our top priority.
• We provide exceptional service.
• We believe every relationship is important.
• We are detectives, understanding all activities within our markets.
• We know today's opportunities are tomorrow's growth.
• We conduct all business with integrity.
• We build on our legacy.
  
  

Position Specific Behaviors:

• Team player
• Makes decisions and executes quickly
• Honesty and integrity
• Adaptable and flexible
• Collaborative- works well with others
• Excels in high growth, entrepreneurial and meritocratic environment
• Comfortable with ambiguity
• Strong intellectual curiosity
• Thrives in a pressurized work environment
  
  

Demonstrated Competencies to be Successful at Host:

• Self- starter
• Problem solving
• Process improvement (ex. Lean, Six Sigma)
• Communication
• Customer Focus
• Accountability
• Executing both short-term plans and long-term plans tied to vision and “big picture” goals
• Building/implementing processes, procedures and systems in any of the following areas:
  
  
  • Operations
  • Safety – EHS
  • Procurement
  • Billing
  • Staffing
    
  
  
  

Essential Responsibilities and Duties:

Coordinate the credit management function (20% of role)

• Maintain a department organizational structure sufficient to meet all goals and objectives
• Properly motivate and manage the credit, A/R and collections staff
• Measure department performance with appropriate metrics
• Provide for ongoing training of the credit and collections staff
• Manage relations with the sales and operations departments
• Initiate process improvement and quality reviews to simplify and improve productivity
• Develop and conduct management reporting to communicate ongoing trade credit exposure and collection results; set performance targets; compare results to targets
  
  

Grant and review customer trade credit (40% of role)

Grant Trade Credit to Customers

• Monitor and review credit granting and updating process and recommend updates/changes as required
• Plan and organize activities of customer set up team to ensure customer reviews are completed timely and accurately
• Interface with sales organization to communicate credit decisions
• Develop and maintain credit scoring models (e.g. customer risk rating)
• Make credit decisions within assigned authority
  
  

Review Trade Credit Limits with Customers

• Perform credit reviews (analyze risk, establish credit line)
• Monitor and conduct periodic credit reviews customer accounts for conformance to credit limits
• Support resolution of credit issues with customers
• Review credit exposure and obtain credit insurance as required
• Manage relations with credit insurance providers and credit reporting agencies
  
  

Maintain and Adapt the Corporate Credit Policy

• Establish credit policy and procedures (includes credit limits and payment terms)
• Periodically review credit policies and recommend changes/updates to senior management as needed
• Ensure compliance with Host corporate credit policies
• Identify, mitigate, and monitor risks in credit function
  
  

Customer collections review (40% of role)

Identify and Monitor Past Due Accounts

• Review status of customer accounts and monitor actions taken to secure payment of owed amounts
• Introduce customers with newly past due accounts to the remediation process by adding them to the watch list and alerting the commercial counterpart of the amount and any other issues, based on materiality
• Monitor watchlist of problem accounts
  
  

Facilitate Invoicing to customers

• Oversee the invoicing process for all divisions
• Ensure the accuracy of all invoices sent to customers
• Issue and apply credits when required
  
  

Facilitate Collection of Past Due Accounts

• Generate periodic management reporting and supporting analyses
• Generate list of action items, responsible parties and deadlines
• Prioritize follow up actions and monitor status of collection opportunities, customer interactions and financial records
  
  

Education, Knowledge, Experience, Skills and Abilities Required:

• 5+ years of senior collection and billing roles at mid-sized (> $100 million annual revenue)
• Bachelor's Degree in Accounting or Finance
• Strong knowledge of federal and state fair debt and collections regulations and statutes
• Maturity and integrity in dealing with challenging situations in a fast-paced business
• Strong presentation skills (written and verbal)
• Detail oriented
• Outstanding customer relations skills, including strong negotiation skills
• Proficient in Excel and PowerPoint
• Ability to roll up sleeves and work with team members in all departments
• Ability to work in a NetSuite environment or similar ERPs a plus
  
  

Physical Requirements:

• Sitting for long periods of time at a computer, reaching, handling/ using equipment and keyboards
• Standing, walking, crouching, kneeling, light lifting of office supplies and equipment
• Communicating verbally, and responding to visual and audio prompts in various settings
  

• Seniority level

  Associate

• Employment type

  Full-time

• Job function

  Accounting/AuditingFinance

• Industries

  ConstructionOil & EnergyFinancial Services