Customer Service Admin (maternity contract-immediate start)

Company Name: Mosaic Recruitment Ltd
Location: England

Description

We have a new role available for our client who are based on the outskirts of Bishop’s Stortford.

They are looking to recruit an efficient and professional Customer Service Administrator.

This is a contract role to cover maternity leave so you must be available to start immediately.

The basic role is to deal with all areas of the billing and customer service area of the organisation. To ensure that all customer queries are always dealt with in a timely and professional manner.

The successful candidate will have good organisational, numeracy, customer service, presentation, interpersonal, time management and communication skills.

Our client can offer you a competitive salary and benefits including 25 days holiday, bonus incentive schemes, sickness insurance scheme, auto enrolment pension, childcare voucher scheme free gym free parking and training and development.

Responsibilities of the Customer Service Administrator;

• Act as initial point of contact for all customer queries either by telephone or electronically
• Respond promptly, professional and efficiently to all customer enquiries
• Log and resolve customer complaints
• Obtain and evaluate all relevant information to handle product and service inquiries
• Organise workflow to meet service level agreements
• Direct requests and unresolved issues to the designated resource
• Manage customer accounts, including but not limiting to; allocating and reconciling accounts for referral process
• Keep records of customer interactions and transactions
• Manage administration
• Communicate and coordinate with internal departments
• Demonstrate behaviour that is professional, ethical and responsible and service as a role model for all colleagues and staff
• Pro-actively promote the company’s mission, aims and ethos
• Get involved and participate in company marketing plans and activities as and when required.
• Assist in any other related tasks requested by your Manager
  

If you have the relevant skills and experience for this role, please apply.

• Seniority level

  Entry level

• Employment type

  Contract

• Job function

  Customer ServiceInformation Technology

• Industries

  Marketing and AdvertisingNonprofit Organization ManagementStaffing and Recruiting