Customer Service Officer - Austrailia

Location: Sydney NSW
Company Name: Queensland Government
Your suitability for this role will be assessed against how you deliver the following activities:
Provide accurate information to customers on a broad range of topics across the spectrum of DESBTs portfolios, particularly via telephone and email.
Understand and support the organisation's vision, mission and business objectives, through interpreting and applying legislation, policies and procedures relating to the delivery of Vocational Education and Training (VET) sector.
Demonstrate experience with the use of telephony systems, computer systems, software packages, databases and web based technologies relating to a call centre environment.
Listen to, understand and recognise the needs of others, and work cooperatively in a team environment to provide a high level of customer service.
Act professionally at all times and operate within the boundaries of organisational processes, legal and public policy constraints.
Demonstrate a high level of customer service skills, particularly via telephone and email, be an attentive and active listener who is able to hear people out, clarify unclear information, and re-state central issues to ensure a clear understanding of discussion between all parties involved.
While there are no mandatory qualifications for this role, practical experience in a similar role would be advantageous.
Applications to remain current for 12 monthsThis work is licensed under a Creative Commons Attribution 3.0 Australia License.