Customer Service Representative

Location: Karachi
Company Name: HMI Ventures

We are looking for a customer-oriented service representative for our ventures to act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency.

The target is to ensure excellent service standards and maintain high customer satisfaction.

About the company:

We are a technology company that is focused on building great products. You will be working with a world-class team of individuals who have extensive experience of working on International products. We are a venture-backed, entrepreneurial and fast-paced company. We are building some great companies in Pakistan in food, technology, logistics, and other areas.

Responsibilities:

• Order taking over the phone.
• Order confirmation to Clients
• Order recording in the CRM system.
• Follow-up calls with riders on order status and inform Clients
• Provide accurate, valid and completeinformation by using the right methods/tools
• Keep records of customer interactions, process customer accounts and file documents
• Take the extra mile to engage customers

Requirements:

• Customer support experience
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multitask, priorities, and manage time effectively

Job Type: Full-time

Experience:

• Customer Service Representative: 1 year (Preferred)

Education:

• Bachelor's (Preferred)

Location:

• Karachi (Required)