Customer Success Manager

Company Name: EvalExpert
Location: UAE
Posted by:

Glenn Harwood

Glenn Harwood

Co-Founder at AlgoDriven (EvalExpert)

We're looking for a customer success manager to join our team in Dubai. You'll be responsible for ensuring the success of our enterprise clients (primarily car dealers) in the GCC region. This will involve customer setup, training and monthly account check-ins. While based in Dubai, travel throughout the GCC will be required.

The ideal candidate will have impeccable customer relation skills and can create win/win environments for all parties that he or she works with. This candidate will be responsible for providing excellent customer service experience and help customers achieve their desired goals. 

You will need to be familiar with technology, mobile apps and the automotive industry. Basic onsite training and tech support for clients will be required in this role. Ideally, you'll have experience working in a startup environment.

 

Responsibilities

• Own overall relationship with assigned clients
• Ensure retention and satisfaction of all assigned clients
• Aid clients in achieving their goals

Qualifications

• Bachelor's degree or equivalent experience
• Experience in customer success
• Strong written and verbal communication skills
• Detail oriented and analytical
• Demonstrated ability to increase customer satisfaction

• Seniority level

  Associate

• Employment type

  Full-time

• Job function

  Business DevelopmentSales

• Industries

  AutomotiveInformation Technology and Services