Customer Support Representative

Company Name: Tamam app
Location: Turkey
Posted by:

Abdullah M Wasfi

Abdullah M Wasfi

Entrepreneur

Tamam App flies for you!

We are currently searching for a Customer Support Representative for our start-up business based in İstanbul. Customer service representatives interact with customers on behalf of Tamam app. They provide information about products and services, take orders, respond, listen customers’ needs, concern and handle them in the most effective way.  

Qualifications

Customer service representatives need strong listening and speaking skills to clearly and accurately respond to customer inquiries and concerns. They must listen carefully to customers to understand their needs and concerns in order to be able to resolve the call as efficiently and effectively as possible.

Responsibilities:

• Listen and respond to customers’ needs and concerns
• Provide information about products and services
• Take orders, determine charges, and oversee billing or payments
• Review or make changes to customer accounts
• Handle returns or complaints
• Record details of customer contacts and actions taken
• Research answers or solutions as needed
• Refer customers to supervisors, managers, or others who can help
• Quickly and effectively resolve customer issues, from answering simple how-to questions, bringing solutions
• Provide Support through our support channels: chat (primary channel), email, and phone.
• Handle multiple customer issues at the same time in a fast-paced environment
• Take full ownership of any technical issues from beginning to end in order to usher each customer to a timely and successful outcome including reporting detailed tickets to our engineers and working with them to notify the customer throughout the process.
• Document and report software issues to the product and engineering teams at Socio using our established processes and channels, replicating the issue when possible and offering any needed context and research
• Demonstrate composure, resilience, adaptability, and urgency as customer needs and case volumes change. 
• Operates with professionalism and integrity.

You're an ideal fit if you:

• Enjoy flexing some serious problem-solving skills as a customer-facing professional

• Are a self-motivated, intellectually curious learner

• Set goals for yourself that you achieve and are always pushing yourself to improve

• Have a clear, personable, kind, and informative communication style in an email, on chat, on the phone, and in-person

• Confidently use the resources at your disposal to resolve challenges, especially when you don't know the answer.

• Readily help others and are very comfortable asking for help for yourself when you've exhausted all of your resources

Requirements

• You must be fluent in English. 

• Excellent communication skills, both written and verbal

• Your friends describe you as independent and reliable

Pluses:

• Prior experience in customer support, specifically chat or support software (Intercom, Zendesk, etc.)

• Experience working with SaaS (Software-as-a-Service) software

Seniority Level Employment Type

Associate/Mid Senior Full-time

Job Functions

• Customer Service
• CRM

Industry

• Delivery service

• Seniority level

  Mid-Senior level

• Employment type

  Full-time

• Job function

  Customer Service

• Industries

  Information Technology and Services