District Manager, NA Outlet

Company Name: Coach
Location: USA
Posted by:

Julie Gartell

Julie Gartell

Director, Talent Acquisition at Tapestry

Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach. All over the world, the Coach name is synonymous with effortless New York style.

Coach is part of the Tapestry portfolio – a global house of brands powered by optimism, innovation, and inclusivity.

Primary Purpose

The District Manager leads and drives all aspects of the Outlet business for the district including customer service, clienteling, sales, team development and operations. In addition, the District Manager will ensure the modern luxury store experience is consistent in the locations within the district and partner with our buying team to provide insights on our customers and competition in the market. The District Manager is accountable to ensure the standards and values of the Coach brand are implemented with the highest level of quality and excellence. Through inspiring presence and ability to motivate teams at all levels, the District Manager will play a significant leadership role. The District Manager will cover 9 Coach Outlet stores and will be based in Denver.

The successful individual will possess...

• Leadership
  
  • Develops store management team within district to deliver outstanding customer experiences in all stores
  • Manages with integrity, honesty, fairness, and knowledge, promoting the culture, values, and vision of Coach
  • Plans, identifies, communicates, and delegates key responsibilities and practices to store management team to ensure smooth flow of operations within district
  • Reviews store environments and key business indicators within district to identify problems, concerns, and opportunities for improvement, and provides coaching to store management team to take action and achiever operational goals

• Customer Focus
  
  • Ensure the highest level of customer service is being provided in area stores
  • Work with Multi-Managers / Store Managers to achieve and exceed sales goals
  • Recognize and motivate best sellers and superb customer service, while serving as a role model for both

• Staff Development & Teambuilding
  
  • Interview, screen, hire, coach, and counsel Multi-Managers / Store Managers (and Associate Managers, if appropriate) in accordance with Coach policies
  • Delegate duties and responsibilities to foster a sense of ownership among Multi-Managers / Store Managers, and to increase efficiency of store operations
  • Ensure consistent management, operational practices and customer service in all stores in area
  • Implement Coach training programs; hold regular staff meetings, and initiate on-the-job training; supervise and train management team to develop their managerial skills

• Merchandise Management
  
  • Ensure stores present merchandise in a manner that will maximize sales and achieve optimum merchandise turn, and are reflective of Coach corporate direction. Work in partnership with store management and retail merchandising, planning, and allocation
  • Stay current on product range and educate staff on competitors’ products offerings
  • Oversee maintenance of accurate inventory records
  • Funnel product improvement ideas and feedback to corporate
    
    

The accomplished individual will possess...

• Bachelor’s degree and minimum of 10 years prior experience in an upscale retail environment, including 2-4 years as a multi-store manager; or previous Coach management experience as a multi-store manager preferred
• Must demonstrate the ability to effectively communicate important issues related to Market to Coach Sr. Management, and partner on solutions
• Pro-active problem solver - ability to assess an issue and develop action steps for resolution
• Demonstrated ability to think broadly, considering all perspectives on issues, and reaching logical conclusions that best serve Coach as a whole
  

Our Competencies for All Employees

• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
• Perseverance: Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.
• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
  

Our Competencies for All People Managers

• Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
• Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
• Managerial Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
  

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at www.coach.com.

• Seniority level

  Mid-Senior level

• Employment type

  Full-time

• Job function

  Sales

• Industries

  Apparel & FashionConsumer GoodsRetail