Field Service Engineer

Company Name: Philips
Location: England
Posted by:

Hayley Johnson

Hayley Johnson

Talent Acquisition Consultant at Philips

Field Service Engineer

Job Description

As a Philips Service Engineer you will play a leading role in supporting the technical needs of Philips customers and customer service partners within the Salisbury - Swindon - Newbury territory.

Working collaboratively with the wider organisation you will provide exceptional service to our customers, including corrective & preventative maintenance, commissioning & installation of equipment and software & hardware upgrades to products within the Imaging Systems portfolio both on-site and remotely.

You are responsible for

Provide field based and remote technical support to customers and colleagues in line with relevant training and experience.

Maintain up to date, proficient knowledge, use of all customer services tools and applications

Actively participate in an ongoing rotation with the Remote Support Team, providing customers with direct remote support.

Carry out Corrective, Preventative, Installation and Field Change order activities on complex healthcare systems.

Diagnose mechanical, hardware and software system failures using established procedures and information.

Contribute towards technical knowledge sharing through ongoing collaboration with field and remote colleagues

Determine most cost effective repair/solution to minimise customer downtime.

Effectively participate and take appropriate ownership for escalations ensuring all stakeholders are continually updated of progress.

Maintain a high level of knowledge through continual training and development to ensure regulatory compliance is maintained

Takes responsibility and ownership for self-development to ensure technical and behavioural skills meet our customer requirements

Maintain a high level of administration compliance adhering to reporting and administration procedures in a timely and efficient manner to meet regulatory requirements.

Ensure all company property including test equipment , tools and spare parts are handled and stored in a safe and careful manner

To succeed in this role, you should have the following skills and experience

Technical:

Logical problem solver able to work independently

Solid technical knowledge and experience in engineering fundamentals

Previous experience in Electro-Mechanical Field Service Engineering and willingness to cross train into medical device equipment

Minimum HNC in Electrical Engineering or equivalent

Deliver high levels of customer service

Competent in IT/Network diagnosis/system connectivity/Remote service

Comprehensive PC Skills

Behavioural:

Embrace the Philips culture to work as part of an effective and collaborative organization

Be flexible and adapt to the requirements of the business and our customers

Take ownership and be accountable for own actions

Work collaboratively, sharing knowledge and experience

Driven and self-motivated to succeed and meet customer demands

Ability to build & forge strong  relationships with teams, individual colleagues and customers

Actively fosters trust and inclusion that enables individuals to have open and courageous conversations

Be a positive ambassador for the company.

Exhibit cross-functional teamwork to support business growth

Operates in a methodical, logical and organized way.

In return, we offer you

The opportunity to work with a global Brand leader, who are constantly investing in medical technology innovations - the work that you do will have a positive impact on peoples lives.

You will be provided with a full program of Class Leading training that will set you up to succeed and excel in this role

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there,you can also learn about our recruitment process, or find answers to some of the frequently asked questions.

• Seniority level

  Associate

• Employment type

  Full-time

• Job function

  Engineering

• Industries

  Medical Devices