Logistics Coordinator/Customer Service Representative

Company Name: Apple Express Courier Ltd.
Location: Canada

Apple Express provides our customers with strategic transportation and logistics services through the utilization of our people’s skills, processes and technology. We create innovative solutions, at unprecedented value and service quality for large Healthcare, IT and E-commerce businesses.

We offer an exciting and inclusive work environment, competitive salary, health benefits and educational assistance programs.

Are you a creative thinker who enjoys problem solving, collaborating with and inspiring people in a challenging, engaging work environment? If so, you and Apple Express could be the perfect fit. Take a moment to review this opportunity. If this position matches well with your talents and interests, we would like to speak with you about the possibilities!

Job Description Summary:

Full-time, afternoon shift

Logistics Coordinator/Customer Service Representative is responsible for maintaining consistent and professional contact with agents and service providers, maintaining accurate and progressive updates with customers and protecting the organization's reputation by providing the service we promise.

Essential Duties and Responsibilities (Job Key Contributions/Task)

• Receive, review, ensure accuracy and execute orders
• Maintain consistent and professional contact with agents and service providers.
• Maintain accurate and progressive updates with customers.
• Constantly update dispatch boards.
• Protects organization's reputation by providing the service we promise.
• Able to solve problems or to make recommendations on how to proceed when deviations to standard procedures arise
• Responsible for all reporting requirements as the position dictates
• Updates job knowledge by participating in educational opportunities.

Job Key Competencies/ Skills

• Excellent customer service skills
• Proactive approach to solving problems
• Team player with ability to work with cross-functional teams
• Ability to work under time pressures
• Must possess integrity, intelligence and energy
•  Accustomed to working in a fast-paced, dynamic environment

Qualifications and experience:

• Business Diploma or equivalent work experience in Logistics’ field
• Delivers superior customer service
• Excellent written and verbal communication skills; and analytical and problem solving skills
• Demonstrated organizational, planning and decision making skills,
• Capable of managing a large number of tasks and resources on multiple projects with tight deadlines
• Must be detail-oriented, responsible, punctual and able to work with minimal supervision
• Ability to expand job responsibilities, suggests improvements, and collaborates with others to generate ideas and improve processes.
• Self motivated with excellent work ethic.
• Proficient in Microsoft Word, Excel, and Outlook

Language Skills:

English is the principal language for this position. This position requires good written and verbal communication skills and the ability to communicate effectively in a diverse multicultural environment.

Statement of Non-Inclusivity:

This job description is not to be construed as a complete listing of the duties and responsibilities that may be given to any employee. The duties and responsibilities outlined in this position may be added to or changed when deemed appropriate and necessary by the person who is managerially responsible for this position.

Apple Express offers a culture that fosters inclusion and respect. We are committed to providing accessible employment practices, in compliance with the AODA. Requests for accommodation can be made at any stage of the recruitment process, applicants are asked to make their needs/requirements known.

• Seniority level

  Associate

• Employment type

  Full-time

• Job function

  AdministrativeCustomer ServiceBusiness Development

• Industries

  Logistics and Supply Chain