Technical Trainer

Company Name: SherWeb
Location: Canada
Posted by:

Valérie Bourgeois, CRHA

Valérie Bourgeois, CRHA

Partenaire, Acquisition de talents - Ressources humaines - SherWeb (9000+connections) vbourgeois@sherweb.com

Position: Full-time, permanent.

Start date: As soon as possible.

Here's What We Do And Why We Do It.

Simply put, we will work together to simplify businesses' IT with cloud technology so they can focus on what really matters, making people’s lives better. Discover how we do that here: www.sherweb.com/about/

Here's how you will contribute to the success of the company.

Our team goal is to fix our clients' complex technical IT issues. You will contribute to this goal by thinking, building and delivering training for our technical support advisors. Succeeding in this role involves empowering our advisors so they have all the knowledge and skills to do their job. To do this, you will collaborate with the innovation team as well as the entire Technical Support Department.

Here's what your day-to-day will look like in this role.

• Plan and provide training material according to the latest trends in microlearning, eTraining and all other methods that would function well in a constantly changing environment
• Ensure that the technical support advisors receive proper training. This applies to the integration of new employees as well as ongoing training for current employees.
• Analyze the training needs for each team
• Adapt and develop training material to reflect changes during product launches and new software versions. Participate in the deployment activities and continual improvement for the innovation team.
• Measure the quality of training given by using evaluation and feedback systems for each training session

Here's what you need to have and master to get the job.

If you have at least half, you have a great chance to receive a call from us.

• 3 to 5 years’ experience as a technical trainer or in a similar role
• Experience training in a constantly changing environment.
• Experience with the latest training tools and a marked interest in providing strategic intelligence to stay up to date with new methods
• Good knowledge of Microsoft products, particularly Office 365, will be considered an asset
• Bilingual (oral and written) (English and French) is essential

If you have these skills, you will fit right in with us.

• Communication skills – Why? Because you will be expected to explain and vulgarize concepts by adapting the style and content of your messages to your audience (whether it’s internal client, external clients or your teammates).
• Organization and resourcefulness – Why? Because we don’t believe in micromanagement. You will need to figure out solutions on your own by using your skills, your knowledge and any relevant information you can get your hands on.
• Problem-solving skills – Why? Because when you will face a problem, you will first analyze the information before identifying the possible causes. You will then explore and implement the most efficient and logical solutions.
• Adaptability – Why? Because our industry evolves constantly. You will have to adjust your thinking and methods to better suit new or unplanned situations (whether it’s for your daily tasks or your work environment).

Here's What You Can Expect From Us.

We believe professional success is based one's ability to build genuine relationships, to showcase her/his talent at every opportunity and to be a lifelong learner. If you share this vision, you will be pleased to find among us highly experienced professionals who will be happy to mentor or coach you. We will invest in your development. We will also provide you with the compensation and the opportunities that will help you make your aspirations a reality. So, if you have a head full of ideas and a soul full of hopes, here the floor is yours.

This is our team philosophy.

Humans were built to help each other. What unites our team is the sense of purpose we get from helping one another and our customers. That's who we are, not just what we do. If you share this philosophy, you might just be one of us. Send us your resume to tell us your story.

• Seniority level

  Associate

• Employment type

  Full-time

• Job function

  Human Resources

• Industries

  Information Technology and ServicesComputer SoftwareFinancial Services