Office Administrator/Settlement Representative - Canada

Location: Mississauga, ON
Company Name: LGM Financial Services Inc.

LGM Financial Services Inc. (“LGM”) is ranked one of the Best Workplaces in Canada and listed with PROFIT 500 as one of the fastest growing companies! As Canada’s best automotive partner, we will revolutionize the consumer ownership experience.

The Organization:

LGM is a national leader in providing warranty, finance and insurance services to the Canadian automotive industry. LGM brings innovation, quality, service and profitability to its dealer partners through a full suite of products and services distributed in a cutting-edge, ethical and transparent manner. LGM is a known to be the leader in service, a partner in profitability, and an innovator that aspires to create a positive impact on people, communities and the environment. LGM’s products and services include: extended warranty, creditor insurance, wear protection, vehicle loss/loyalty programs, sales training, lending solutions, and information management services. Its programs are branded by leading Canadian automakers.

The Office Administrator/Settlement representative is responsible for providing exceptional customer service and administrative support for claim settlement in a warranty environment, as well as providing Receptionist and Office Administrative support in the Vancouver Head Office

Key Responsibilities:

• Provide exceptional customer service via telephone and written correspondence to clients who have purchased our product, auto dealerships selling our product and repair facilities that services our customers.
• Liaise with Finance and LGM Customer Service Teams.
• Provide reception support at the front desk. Includes answering phones and meet and greet of visitors
• Administer, manage and distribute inbound/outbound mail, including priority post, packages, courier services and other correspondence. Pick up mail from mailboxes
• Develop/maintain/audit relationships with vendors such as Office supplies/postage/couriers, beverages and foliage
• Ensure the reception area is organized and clutter free
• Manage office and kitchen supplies inventory
• Ensure the office kitchens are tidy (loading and emptying dishwashers, wiping down counters, restocking coffee etc., especially after lunch).

• Assist with claim settlement process to meet department service level agreements.
• Facilitate credit card claim payment to repair facilities to meet department service level agreements.
• Monitor customer service queues (phone, fax and email).

Required Skills:

• Proficient with MS Office suite of products.
• Excellent organizational and time management skills.
• Excellent communication (oral & written)
• Excellent attention to detail
• Effective and efficient at multi-tasking
• Courteous and professional telephone manner
• Keyboarding skills of min 45 wpm
• Bilingual (English/French) oral and written is an asset

• Exceptional customer service

Education:

• Post-secondary education an asset.

Experience:

• 2+ years in an office environment
• Automotive dealership experience in accounting, cashier, reception/service advisor

Opportunity at LGM:

We invest heavily in our people and as an organization we are committed to providing our employees opportunities for “stretch” assignments, career path planning and professional development. LGM is guided by its core values which define how you can expect everyone in the company to conduct themselves. Its commitment to these core values helps ensure the employee, the company, and clients are successful.

The Rewards:

• We offer a highly competitive compensation package including: comprehensive health benefits plan, Group RRSP, performance bonus, education sponsorship, and four paid days when “giving back” to the community. We also offer a vehicle rebate program.

The People:

• Engaged, creative and highly skilled employees are hallmarks to our success. For eight consecutive years, LGM is ranked among Canada’s Best Workplaces by the Great Place to Work® Institute. Our employees make this possible with their unwavering commitment to nurturing a culture of innovation and collaboration.

You can learn more about LGM by visiting our website at lgm.ca.

Required Skills

Required Experience