Sales Support Associate - Austrailia

Location: Parramatta NSW
Company Name: Thermo Fisher Scientific

Job Description

About Australia & New Zealand
Our growing team of 1200+ employees work together to deliver world-class science products and solutions to a wide range of key markets. With commercial, manufacturing and distribution sites scattered across Australia and New Zealand, including Melbourne, Brisbane, Sydney, Auckland, Adelaide, Newcastle, and Perth. Our scope covers life sciences, specialty diagnostics, food, dairy & beverage, environmental & industrial, healthcare and analytical instruments including commercial, customer service, technical service, supply chain, finance and operations.

How will you make an impact?
From supporting our commercial sales team by providing first point-of-contact resolution to enquiries arising from our field-based Account Managers, Product Specialists and Sales Specialists.
As a team member each operator will perform key tasks and be responsible for delivering timely and accurate responses either directly to customers or back to the requesting Account Manager.

What will you do?

• Provide first level support to the field sales team by responding to their customer requests for information on quotations, product information, standard pricing and stock availability enquires.
• Communicating indirectly with customers on behalf of the field sales team in relation to information they require.
• Liaise with the sales force to ensure transparency on your activities with the customer and communicate any action or follow up required.
• Utilize salesforce.com for recording of sales support activity.
• Facilitate the ‘goods on approval’ process and maintain accurate records to ensure compliance of process and minimal disruption on Masterpack (ERP).
• Administer the return of goods process (return authorization).
• Utilize supplier catalogs, on-line databases, and other appropriate resources to cross reference products to meet customer quoting requirements. Makes suggestions for alternative products when items are not readily available.
• Participate in product/vendor/systems meetings to stay up to date on new product lines and current systems.
• Investigate and respond to any customer enquiries resulting from incorrect or delayed shipments.
• Amend customer orders in the system as instructed by Sales Representative or Customer.

Education

• Science degree and or related experience.

Experience

• Previous sales or customer service experience.

Knowledge, Skills, Abilities

• Meticulous attention to detail and able to prioritize work.
• Passion for providing superior customer service and achieving results through others.
• Excellent communication skills both written and verbal.
• The ability to think outside the square.
• Able to handle fast paced environment and work to tight deadlines.
• Strong organisational skills and time management capabilities.
• Excellent interpersonal and communications skills with ability to build relationships with Internal & external customers and staff to achieve results.
• Ability to handle pressure and achieve desired outcomes.
• Excellent computer skills included in Microsoft Office, the ability to learn new concepts and packages as required by the position.