Company Name: Alcor Solutions Inc.
Location: Canada
Alcor Solutions is hiring a Senior ServiceNow HR Consultant. This is remote role with up to 25% travel. This is a full-time opportunity.
About Alcor
Alcor Solutions Inc. is a technology implementation and system integration company focusing on Commercial and Enterprise technology projects and professional staffing in the enterprise applications, systems integration, IT Service Management and enterprise collaboration/mobility domains. Alcor Solutions is a Gold Sales and Services Partner of ServiceNow. Alcor also partners with AWS, Microsoft and Fireeye.
Responsibilities
· Conduct HR specific process workshops (e.g., onboarding and offboarding, Payroll, Benefits) and obtain functional requirements
· Provide best practice process and technology recommendations and solutions to customer problem statements in the HR domain
· Recommend changes to established methods, suggests alternative solutions and new methods, to improve quality and increase productivity
· Translate high-level business requirements into functional specifications for input into application activities
· Interact with subject matter experts, application development, implementation support and production support staff to define functional specifications that meet users requirements and are technically appropriate
· Communicate with the Project Managers and assists in the management of client expectations
· Create and maintain BSA and consulting deliverables as mandated in our development lifecycle
· Provide support for creation and maintenance of project documentation as per development life cycle
· Assist in analysis and reporting of testing defects when requested
· Provide training to system users
· Provide implementation and post-implementation support
· Provide consulting to technical, sales, service line and operational staff as required
· Assist in the preparation of client presentations concerning project scope, timeline, activities, issues, and progress as required
· Estimate timelines for the requirements phase of the project and ensure that the requirements are scheduled in manageable components
· Provide input for post-implementation review document and implement corrective procedures
Requirements
· Bachelors degree in Computer Science or related field
· Sound knowledge of the relevant HR functions and processes (10+ years expected) complemented by general business and management skills
· Worked in HR Process Consulting and/or HR System Integration Management space, and has an understanding of leading HCM and Case Management solutions (e.g., Workday, Success Factor, ServiceNow)
· Knowledge and working experience in the system development lifecycle
· Experience in workflow analysis, design and process re-engineering principles
· Broad business and management knowledge.
Skills Required
· 3 years of hands-on experience with leading HRIS and Case Management technologies (e.g., ServiceNow, Workday, SAP Success Factors)
· 5 years of Business Analysis experience in the HR process consulting and system integration space.
· Understanding of different processes and methodologies like RAD, RUP, SDLC, BSA Methodology
· Knowledge of defect tracking tools
· Understanding of IT concepts (Like Files/interfaces, structures, reports, UI, etc)
· Understanding of Verification & Validation Techniques (Testing & Reviews)
· Knowledge of Requirements Management Tool
· Analysis Techniques (Competitive & Benchmarking Analysis, Stakeholder Analysis, Cost-Benefit Analysis, Gap Analysis, Feasibility Analysis, SWOT Analysis, etc)
· Unified Modeling Language (UML)
· Requirement Development (Elicitation Analysis, Documentation)
· Requirements Management (Version Control, Traceability, Change Management)
Seniority level
Mid-Senior levelEmployment type
Full-timeJob function
Information TechnologyConsultingAnalystIndustries
Information Technology and Services
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