Senior ServiceNow HR Consultant

Company Name: Alcor Solutions Inc.
Location: Canada

Alcor Solutions is hiring a Senior ServiceNow HR Consultant. This is remote role with up to 25% travel. This is a full-time opportunity.

About Alcor

Alcor Solutions Inc. is a technology implementation and system integration company focusing on Commercial and Enterprise technology projects and professional staffing in the enterprise applications, systems integration, IT Service Management and enterprise collaboration/mobility domains. Alcor Solutions is a Gold Sales and Services Partner of ServiceNow. Alcor also partners with AWS, Microsoft and Fireeye. 

 

Responsibilities



·        Conduct HR specific process workshops (e.g., onboarding and offboarding, Payroll, Benefits) and obtain functional requirements

·        Provide best practice process and technology recommendations and solutions to customer problem statements in the HR domain

·        Recommend changes to established methods, suggests alternative solutions and new methods, to improve quality and increase productivity

·        Translate high-level business requirements into functional specifications for input into application activities

·        Interact with subject matter experts, application development, implementation support and production support staff to define functional specifications that meet users requirements and are technically appropriate

·        Communicate with the Project Managers and assists in the management of client expectations

·        Create and maintain BSA and consulting deliverables as mandated in our development lifecycle

·        Provide support for creation and maintenance of project documentation as per development life cycle

·        Assist in analysis and reporting of testing defects when requested

·        Provide training to system users

·        Provide implementation and post-implementation support

·        Provide consulting to technical, sales, service line and operational staff as required

·        Assist in the preparation of client presentations concerning project scope, timeline, activities, issues, and progress as required

·        Estimate timelines for the requirements phase of the project and ensure that the requirements are scheduled in manageable components

·        Provide input for post-implementation review document and implement corrective procedures

 

Requirements

·        Bachelors degree in Computer Science or related field

·        Sound knowledge of the relevant HR functions and processes (10+ years expected) complemented by general business and management skills

·        Worked in HR Process Consulting and/or HR System Integration Management space, and has an understanding of leading HCM and Case Management solutions (e.g., Workday, Success Factor, ServiceNow)

·        Knowledge and working experience in the system development lifecycle

·        Experience in workflow analysis, design and process re-engineering principles

·        Broad business and management knowledge.

 

Skills Required

·        3 years of hands-on experience with leading HRIS and Case Management technologies (e.g., ServiceNow, Workday, SAP Success Factors)

·        5 years of Business Analysis experience in the HR process consulting and system integration space.

·        Understanding of different processes and methodologies like RAD, RUP, SDLC, BSA Methodology

·        Knowledge of defect tracking tools

·        Understanding of IT concepts (Like Files/interfaces, structures, reports, UI, etc)

·        Understanding of Verification & Validation Techniques (Testing & Reviews)

·        Knowledge of Requirements Management Tool

·        Analysis Techniques (Competitive & Benchmarking Analysis, Stakeholder Analysis, Cost-Benefit Analysis, Gap Analysis, Feasibility Analysis, SWOT Analysis, etc)

·        Unified Modeling Language (UML)

·        Requirement Development (Elicitation Analysis, Documentation)

·        Requirements Management (Version Control, Traceability, Change Management)

 

•  

• Seniority level

  Mid-Senior level

• Employment type

  Full-time

• Job function

  Information TechnologyConsultingAnalyst

• Industries

  Information Technology and Services